Managing Director, Complex Claims

Jobtailor; South Carolina; On-site; USD 120,000 - 210,000; Full time

Job summary

Jobtailor in United States is seeking a seasoned executive to lead complex casualty claims handling and litigation management. You will shape the strategy for coverage analysis, settlement approaches, and claim resolution across a dispersed team, driving accountability and continuous improvement.

The role requires influencing enterprise-wide policies, building leadership pipelines, and leveraging data analytics to identify trends, risks, and opportunities for operational excellence.

Qualifications

• Deep expertise in casualty claims handling, litigation management, and coverage analysis.
• Proven ability to manage competing priorities in a fast-paced environment.
• Exceptional executive presence and communication skills.
• Strong analytical and decision-making abilities.

Responsibilities

• Establish and execute the organization’s vision for complex casualty claims handling.
• Drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization.
• Influence enterprise-wide claim strategies, policies, and best practices.
• Lead, coach, and mentor Complex Claims Directors.
• Build a culture of accountability, engagement, and continuous improvement.
• Identify and develop future leaders through succession planning and talent development.
• Serve as a senior subject matter expert on complex casualty claims, including reserving and settlement strategies.
• Provide guidance on high-severity and complex claims, including litigation and negotiation.

Skills

Casualty claims handling

Litigation management

Coverage analysis

Data-driven decision-making

Organizational transformation

Executive presence

Communication skills

Analytical skills

Decision-making

Change leadership

Education

State Adjusting Licenses

Tools

Data Analytics

Automation Initiatives

Job description

• Establish and execute the organization’s vision for complex casualty claims handling


• Drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization


• Influence enterprise-wide claim strategies, policies, and best practices


• Lead, coach, and mentor Complex Claims Directors


• Build a culture of accountability, engagement, and continuous improvement


• Identify and develop future leaders through succession planning and talent development


• Serve as a senior subject matter expert on complex casualty claims, coverage analysis, litigation strategy, and claim resolution


• Establish and maintain claim handling standards


• Provide guidance on high-severity and complex claims, including reserving, investigation, negotiation, and resolution


• Conduct audits and reviews to evaluate claim quality and adherence to best practices


• Use data analytics and performance metrics to identify trends, opportunities, and emerging risks


• Recommend and implement solutions to improve operational effectiveness and claim outcomes


• Direct litigation management strategies and partner with defense counsel, experts, and vendors


• Drive best practices in litigation strategy, settlement evaluation, and trial preparation


• Champion technology, analytics, and automation initiatives


• Lead organizational change initiatives that enhance efficiency, scalability, and customer experience


• Evaluate industry trends and emerging risks

Requirements

• Deep expertise in casualty claims handling, litigation management, coverage analysis, and claim strategy


• Proven ability to manage competing priorities in a fast-paced and evolving environment


• Exceptional executive presence and communication skills


• Strong organizational, analytical, and decision-making abilities


• Ability to influence across functions and organizational levels


• Demonstrated success leading through change and driving organizational transformation


• Data-driven approach to performance management and operational improvement


• Advanced knowledge of insurance policies, coverage interpretation, and casualty claim handling practices


• Expertise in evaluating complex exposures, damages, litigation risks, and settlement strategies


• Strong understanding of claim operations, performance metrics, regulatory requirements, and industry best practices


• Hold all required state adjusting licenses or secure them within 180 days

Core Competencies

Demonstrates deep expertise in casualty claims handling, litigation management, and coverage analysis, while driving operational effectiveness and organizational transformation through data-driven decision-making and leadership. Capable of influencing enterprise-wide strategies and fostering a culture of continuous improvement and accountability.

Highest-signal resume keywords

• Casualty Claims Handling


• Litigation Management


• Coverage Analysis


• Data-Driven Decision-Making


• Organizational Transformation

ATS Optimization Keywords

Hard Skills

• Claims Strategy


• Performance Metrics


• Operational Improvement


• Complex Exposures Evaluation


• Settlement Strategies


• Regulatory Requirements


• Claim Operations


• Negotiation


• Reserving


• Investigation

Soft Skills

• Executive Presence


• Communication Skills


• Organizational Abilities


• Analytical Skills


• Decision-Making

Certifications & Qualifications

• State Adjusting Licenses

Industry Keywords

• Claims Handling Standards


• Litigation Strategy


• Trial Preparation


• Continuous Improvement


• Talent Development

Tools & Technologies

• Data Analytics


• Automation Initiatives