Claims Manager – Casualty

Jobtailor; Alabama; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior claims leader in the United States (Alabama) to lead a team of commercial lines claim adjusters. You will oversee litigated and high-exposure claims, mentor staff, manage defense counsel, and drive technical leadership in coverage, damages, and reserving.

You will partner with actuarial, underwriting, and legal teams to improve processes, ensure regulatory compliance, and deliver data-driven performance insights.

Qualifications

• 3+ years of leadership experience in a commercial lines claims environment.
• Experience managing litigated commercial liability claims and defense counsel.
• Strong knowledge of reserving practices, coverage analysis, litigation management, and regulatory requirements.
• Proven ability to coach and develop claims professionals.
• Authorized to work in the U.S. and successfully complete a background check.
• Experience with construction defect, E&O, and EPLI claims preferred.

Responsibilities

• Lead and develop a team of commercial lines claim adjusters.
• Supervise, mentor, coach, and support adjusters handling various claims.
• Provide technical leadership on coverage, liability, damages, and reserving issues.
• Oversee complex, litigated, and pre-litigation claims, including high-exposure matters.
• Select, retain, and manage defense counsel, including evaluating performance and budgets.
• Establish litigation strategies and monitor progress.
• Review pleadings, motions, discovery, and expert reports.
• Evaluate settlements and participate in mediations.
• Review reserves on complex and high-exposure claims.
• Collaborate with actuarial and finance on reserve adequacy and trends.
• Monitor severity, reserve accuracy, and closure rates.
• Ensure compliance with regulations and company standards.
• Implement process improvements for efficiency and customer experience.
• Collaborate with underwriting, actuarial, legal, and agency partners.
• Communicate with insureds, brokers, defense counsel, mediators, and vendors.
• Prepare monthly reports on team performance and financial impact.
• Analyze loss and reserve trends to inform leadership.

Skills

Leadership Experience in Commercial Li

Litigated Commercial Liability Claims

Reserving Practices Knowledge

Coaching Claims Professionals

CPCU/AIC Certifications

Education

CPCU

AIC

Job description

• Lead and develop a team of commercial lines claim adjusters
• Supervise, mentor, coach, and support adjusters handling general liability, construction defect, E&O, and EPLI claims
• Provide technical leadership on coverage, liability, damages, litigation, and reserving issues
• Oversee complex, litigated, and pre-litigation claims, including high-exposure matters
• Select, retain, and manage defense counsel, including evaluating performance, budgets, and billing
• Establish litigation strategies, approve case plans, and monitor progress
• Review pleadings, motions, discovery, expert reports, and evaluations
• Evaluate settlements, attend mediations and settlement conferences, and recommend settlement authority
• Review and approve reserves on complex, litigated, and high-exposure claims
• Partner with actuarial and finance teams on reserve adequacy reviews, trend analysis, and large loss discussions
• Monitor severity, reserve accuracy, litigation ratios, cycle time, and closure rates
• Ensure compliance with state regulations, policy language, and company standards
• Implement process improvements to improve efficiency, consistency, and customer experience
• Collaborate with underwriting, actuarial, legal, sales leadership, and agency partners
• Communicate with insureds, brokers, defense counsel, mediators, and vendors
• Prepare monthly reports on team performance, litigation activity, reserve changes, and financial impact
• Analyze loss and reserve trends and provide data-driven recommendations to leadership

Requirements

• 3+ years of leadership experience in a commercial lines claims environment
• Demonstrated experience managing litigated commercial liability claims and defense counsel
• Strong technical knowledge of reserving practices, coverage analysis, litigation management, and regulatory requirements
• Proven ability to coach and develop claims professionals on technical and leadership skills
• Excellent verbal, written, and negotiation skills
• Ability to work regularly at a computer and use standard office equipment
• Direct experience managing construction defect, E&O, and/or EPLI claims and litigation preferred
• Industry designations such as CPCU, AIC, or similar certifications preferred
• Experience partnering with actuarial teams on reserve reviews, large loss analysis, and trend reporting preferred
• Proven ability to build relationships with internal teams and external legal and business partners preferred
• Authorized to work in the U.S. as verified through Form I-9/E-Verify
• Successful completion of a background check

Core Competencies

Demonstrates strong leadership in managing commercial lines claims, with expertise in litigation management, reserving practices, and compliance with regulatory requirements. Proven ability to mentor and develop claims professionals while implementing process improvements for efficiency and customer experience.

Highest-signal resume keywords

• Leadership Experience in Commercial Lines Claims
• Litigated Commercial Liability Claims Management
• Technical Knowledge of Reserving Practices
• Coaching and Developing Claims Professionals
• Industry Designations such as CPCU or AIC

Certifications & Qualifications

• CPCU
• AIC

Industry Keywords

• General Liability
• Construction Defect
• E&O Claims
• EPLI Claims
• Compliance with State Regulations
• Litigated Claims
• Defense Counsel Management
• Actuarial Collaboration
• Settlement Conferences
• Insurance Industry Standards