Claims Team Manager – Auto Liability

Jobtailor; Connecticut; On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in the United States is seeking a Claims Supervisor to lead a team responsible for automotive claims handling and performance monitoring. The role emphasizes coaching, staff development, and ensuring high customer service quality.

The ideal candidate has 1–3 years of supervisory experience, strong organizational and communication skills, and a CPCU certification is preferred.

Qualifications

• Bachelor's Equivalent combination of education and experience is required.
• 4-6 years of Automotive Claims handling preferred.
• 1-3 years of Supervisory experience required.
• Advanced organizational, planning and delegation skills are essential.
• Advanced oral and written communication skills.
• Strong interpersonal skills are essential.
• Ability to effectively lead change is required.
• Chartered Property Casualty Underwriter certification is preferred.

Responsibilities

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings with unit management to communicate goals with direct reports and reinforce/monitor behavior.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support the organization's goals.

Skills

Automotive Claims Handling

Supervisory

Organizational Skills

Communication Skills

Interpersonal Skills

Change Management

Education

Bachelor's Equivalent combination of education and experience

Chartered Property Casualty Underwriter

Job description

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

Requirements

• Bachelor's Equivalent combination of education and experience
• Preferred 4-6 years Automotive Claims handling
• Required 1-3 years Supervisory
• Advanced organizational, planning and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State required.
• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Core Competencies

Demonstrates expertise in managing claims operations, including employee recruitment, development, and performance evaluation. Proficient in implementing customer service strategies and leading teams to achieve organizational goals.

Highest-signal resume keywords

• Automotive Claims Handling
• Supervisory Experience
• Advanced Communication Skills
• Employee Development
• Change Management

ATS Optimization Keywords

Hard Skills

• Claims File Review
• Statistical Tracking
• Performance Evaluation
• Customer Service Resolution
• Staff Training Needs Assessment

Soft Skills

• Coaching
• Counseling
• Interpersonal Skills
• Organizational Skills
• Planning and Delegation

Certifications & Qualifications

• Chartered Property Casualty Underwriter
• Valid Driver's License

Industry Keywords

• Claims Management
• Customer Satisfaction
• Best Practices
• Succession Planning
• Performance Monitoring