Operations Director

rsm; Boston (MA); On-site; USD 140,000 - 200,000; Full time

Job summary

RSM is seeking a seasoned Consulting Operations leader to drive strategic initiatives, performance analysis, and operational optimization. You will partner with a senior Consulting Leader to turn strategy into actionable plans, oversee major initiatives, and ensure alignment across functions.

Responsibilities include delivering results in a matrix environment, guiding change, and coaching teams to achieve growth and profitability targets.

Qualifications

• Bachelor's degree required.
• 10+ years' experience working with management level individuals.
• 5+ years' experience in a professional services firm with CFO exposure.
• Experience managing others in a team environment.
• Experience navigating a matrix reporting environment.

Responsibilities

• Support leadership and ensure smooth functioning of the organization; translate strategic vision into action.
• Act as a strategic partner, managing key initiatives and facilitating communication.
• Partner with Consulting Leader to develop objectives and agendas for leadership meetings.
• Develop and execute growth strategies and provide oversight to strategic imperatives.
• Turn financial data into insight and monitor profitability and plan attainment.
• Lead initiatives, develop implementation plans and performance measures.
• Provide interim hands-on leadership to troubled initiatives as needed.
• Provide change management support for internal initiatives.
• Facilitate operational effectiveness and align supporting functions with business requirements.
• Supervise, coach and provide feedback to team members.

Skills

Financial analysis

Stakeholder management

Strategic leadership

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Outstanding opportunity to join our Consulting Operations team, which is a cohesive, high-performing group! Consulting Operations supports the practice by collaborating with all functional areas and enabling solutions that optimize resource and financial performance, minimize risk, and maximize client experience.

Strategic Leadership

• Support and Execution Supports leadership and ensures the smooth functioning of the organization. Amplifying the leaders effectiveness and help translating strategic vision into action.
• Act as a strategic partner, managing key initiatives, facilitating communication
• Partner strategically with assigned Consulting Leader to develop leadership meeting objectives and agendas, facilitate leadership meetings, and provide management oversight to strategic and tactical imperatives.
• Participate in and contribute to the development and execution of growth strategies.

Performance Analysis

Utilize performance reports and systems to turn financial data into insight, monitoring profitability and plan attainment, giving leaders the reporting they need to run the business.

Strategy Implementation Management

• Initiative Management Participate in turning strategic objectives into actionable initiatives, developing implementation plans and performance measurements for the ongoing success of the initiative. Recognizing and determining the appropriate corrective action to ensure projects are delivered on time, within budget and scope.
• Provide interim hands-on leadership, management and oversight to troubled initiatives on an as-needed basis.

Change Management

Partner with Consulting Leaders to provide change management support for internal initiatives

Operational Optimization

• Responsible for facilitating operational effectiveness with all internal functions, ensuring all supporting functions are in alignment with the business requirements.
• Business Lifecycle Support - Provide business lifecycle process (lead generation to engagement closure) and systems knowledge support to consulting leaders and team members.
• Act as an operations SME on technology deployments to ensure all business requirements are met.

Operational Team Management

Provide oversight, performance management, development, coaching and exit-counseling of assigned operational team members.

REQUIRED QUALIFICATIONS

• Bachelor's degree required
• Minimum of 10 years' experience working with management level individuals
• Minimum of 5 years' experience working in a professional services firm with experience in corporate development, transactions, and/or collaborating with the office of the CFO
• Previous experience in managing others in a team environment - direct or indirectly
• Experience in navigating in a matrix reporting environment solving/resolving complex issue
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook)
• Strong financial skills, including analysis skills

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists -
• Ability to work effectively with all levels of employees including senior leadership
• Ability to work autonomously and as a team leader
• Strong problem solving and analysis skills
• Strong organization, prioritization and time management skills
• Requires strong analytical skills and the ability to process financial information for reasonableness and accuracy.
• Ability to supervise and review the results of projects or assignments
• Ability to train, mentor and provide guidance and feedback to other team members

LEADERSHIP SKILLS

• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change -
• Able to motivate, inspire and develop individuals and teams to collaborate and de