Managing Director

Weiser Security Services, Inc.; Carnegie (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

Weiser Security Services, Inc. is seeking an experienced operations leadership professional to manage branch performance across client sites in Allegheny County.

Responsibilities include overseeing staffing, payroll processing, and monthly reporting while ensuring compliance with all policies, procedures, and laws. The role requires coordinating with clients, supervising supervisors, and driving improvements in retention, overtime, and training time.

Responsibilities

• Follow all Weiser policies and procedures.
• Conduct yourself in a professional manner at all times.
• Participate in monthly meetings with clients to complete Service Call Reports, discuss Site Inspections, and follow up on specific requests made by clients.
• Meet company standards or goals in areas of retention, rate increases, overtime, and training time.
• Maintain a master schedule for all accounts in the branch.
• Review Overtime and Job Cost Reports weekly and directly supervise employees on how to reduce and eliminate overtime.
• Coordinate and complete all weekly, monthly and quarterly reports needed by the Support Center.
• Identify client needs from SCR(s) and initiate action to resolve client concerns. Oversee execution of plans made to resolve client concerns with Operations Manager and Account Administrator.
• Ensure staffing is adequate at 32 hpw at all accounts in branch.
• Report all claims of harassment, discrimination, and/or retaliation to the VP-HR, General Counsel, or CEO at the Support Center.
• Report, track, complete, respond and defend unemployment claims in conjunction with the Corporate HR Representative.
• Oversee, coordinate with branch staff personnel, and participate in the recruitment, selection, orientation, training, development and retention of high caliber staff; act to ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach employees and carry out disciplinary actions, as necessary.
• Within scope of contract and assigned duties, authorize appropriate expenditures including equipment, supplies and vehicles; act to ensure that vehicles are properly maintained and administer driver training; act to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintain and submit payroll records and other associate and business information.
• Manage over branch job vacancies by working with Account Administrator and Administrative Assistant(s) to staff said vacancies.
• Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
• Timely document and validate all discharges in Employee Files.
• Negotiate Rate Increases with all clients.
• Responding on an on-call basis to emergencies and incidents at all hours.
• Review and develop Post Orders monthly. Oversee the Post Orders of all Account Administrators\' accounts.
• During monthly visits to client sites, initiate ongoing communication with Security Officers and Supervisors at the sites.
• Develop subordinates for Site Supervisor(s), Field Supervisor(s), Account Administrator(s), and Operations Manager positions.
• Oversee collection of, review, and process payroll time sheets and source documents for all employees.
• Report all claims of accidents and injuries involving employees and third parties to the VP-Human Resources and work directly with the VP-Human Resources in the handling of all workers’ compensation claims.
• Prepare Rate Increases and submit to the RVP.
• Review Account Receivables and submit plan to resolve outstanding issues.
• Build teams and oversee work duties of Operations Manager and Account Administrator.
• Ensure all Company policies and procedures, federal and state laws are being followed and properly train Operations Managers, Account Administrators, Administrative Assistant(s), and Field Supervisors thereon.
• Oversee retention of accounts and make plans for accounts in the jeopardy program.
• Hold weekly staff meetings.
• Provide direct supervision, guidance, and support of office personnel including recruitment, training, corrective actions and adherence to company policy for Operations Manager, Account Administrator(s), Field Supervisor(s), and Administrative Assistant(s).
• Ensure all office staff understand and comply with all applicable EEOC, wage and hour, and other laws governing employment.
• Ensure contract required training and screening elements for security personnel have been met, as well as quality assurance and contract compliance.
• Analyze operational and financial indicators to continuously improve branch performance; ensures profitable operations with full profit and loss accountability.
• Develop and administer branch budget in collaboration with Operations Manager, Account Administrator(s), Field Supervisor(s) and Administrative Assistant(s), if any.
• Provide input to RVP and Support Center personnel and promptly assist in the resolution of legal, financial, human resources and administrative issues.
• Final approval of Post Orders.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.

Job description

Job Duties:

1. 1. Follow all Weiser policies and procedures.
2. 2. Conduct yourself in a professional manner at all times.
3. 3. Participate in monthly meetings with clients to complete Service Call Reports, discuss Site Inspections, and follow up on specific requests made by clients. Meet with all branch clients per the Service Call program.
4. 4. Meet company standards or goals in areas of retention, rate increases, overtime, and training time.
5. 5. Maintain a master schedule for all accounts in the branch.
6. 6. Review Overtime and Job Cost Reports weekly and directly supervise employees on how to reduce and eliminate overtime.
7. 7. Coordinate and complete all weekly, monthly and quarterly reports needed by the Support Center.
8. 8. Identify client needs from SCR(s) and initiate action to resolve client concerns. Oversee execution of plans made to resolve client concerns with Operations Manager and Account Administrator.
9. 9. Ensure staffing is adequate at 32 hpw at all accounts in branch.
10. 10. Report all claims of harassment, discrimination, and/or retaliation to the VP-HR, General Counsel, or CEO at the Support Center.
11. 11. Report, track, complete, respond and defend unemployment claims in conjunction with the Corporate HR Representative.
12. 12. Oversee, coordinate with branch staff personnel, and participate in the recruitment, selection, orientation, training, development and retention of high caliber staff; act to ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach employees and carry out disciplinary actions, as necessary.
13. 13. Within scope of contract and assigned duties, authorize appropriate expenditures including equipment, supplies and vehicles; act to ensure that vehicles are properly maintained and administer driver training; act to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintain and submit payroll records and other associate and business information.
14. 14. Manage over branch job vacancies by working with Account Administrator and Administrative Assistant(s) to staff said vacancies.
15. 15. Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
16. 16. Timely document and validate all discharges in Employee Files.
17. 17. Negotiate Rate Increases with all clients.
18. 18. Responding on an on-call basis to emergencies and incidents at all hours.
19. 19. Review and develop Post Orders monthly. Oversee the Post Orders of all Account Administrators' accounts.
20. 20. During monthly visits to client sites, initiate ongoing communication with Security Officers and Supervisors at the sites.
21. 21. Develop subordinates for Site Supervisor(s), Field Supervisor(s), Account Administrator(s), and Operations Manager positions.
22. 22. Oversee collection of, review, and process payroll time sheets and source documents for all employees.
23. 23. Report all claims of accidents and injuries involving employees and third parties to the VP-Human Resources and work directly with the VP-Human Resources in the handling of all workers’ compensation claims.
24. 24. Prepare Rate Increases and submit to the RVP.
25. 25. Review Account Receivables and submit plan to resolve outstanding issues.
26. 26. Build teams and oversee work duties of Operations Manager and Account Administrator.
27. 27. Ensure all Company policies and procedures, federal and state laws are being followed and properly train Operations Managers, Account Administrators, Administrative Assistant(s), and Field Supervisors thereon.
28. 28. Oversee retention of accounts and make plans for accounts in the jeopardy program.
29. 29. Hold weekly staff meetings.
30. 30. Provide direct supervision, guidance, and support of office personnel including recruitment, training, corrective actions and adherence to company policy for Operations Manager, Account Administrator(s), Field Supervisor(s), and Administrative Assistant(s).
31. 31. Ensure all office staff understand and comply with all applicable EEOC, wage and hour, and other laws governing employment.
32. 32. Ensure contract required training and screening elements for security personnel have been met, as well as quality assurance and contract compliance.
33. 33. Analyze operational and financial indicators to continuously improve branch performance; ensures profitable operations with full profit and loss accountability.
34. 34. Develop and administer branch budget in collaboration with Operations Manager, Account Administrator(s), Field Supervisor(s) and Administrative Assistant(s), if any.
35. 35. Provide input to RVP and Support Center personnel and promptly assist in the resolution of legal, financial, human resources and administrative issues.
36. 36. Final approval of Post Orders.
37. 37. Meet all contractual scheduled hours with a minimum of unbilled overtime.