Account Manager

Weiser Security Services, Inc.; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Weiser Security Services, Inc. is seeking a dedicated supervisor to oversee client accounts, maintain master schedules, and ensure staffing at assigned sites.

You will meet clients monthly, coordinate training, and support on-call responses to incidents. This role requires coordinating with Branch and Operations Managers on hiring, performance coaching, rate discussions with clients, and upholding company policies.

Responsibilities

• 1. Follow all Weiser policies and procedures.
• 2. Conduct yourself in a professional manner at all times
• 3. Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s).
• 4. Develop and maintain open communication with clients and employees.
• 5. Review, update, and maintain a master schedule for each assigned account. Review Overtime reports with Branch Manager on a weekly basis.
• 6. Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager.
• 7. Identify client needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions.
• 8. Ensure staffing at assigned accounts is adequate at 32 hpw.
• 9. Responding on an on-call basis to emergencies and incidents at all hours.
• 10. Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form.
• 11. Appraise productivity; handle employee concerns, and discipline employees for violations of Company policy.
• 12. Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.
• 13. Timely notify Branch Manager of all employee performance problems warranting disciplinary action, up to and including termination of employment, pursuant to Company policy.
• 15. Assist in the development of Post Orders as needed and review with client and Branch Manager.
• 16. Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions.
• 17. Assist Branch Manager and Operations Manager in obtaining rate increases from clients.
• 18. Meet all contractual scheduled hours with a minimum of unbilled overtime.
• 19. Build, improve and maintain effective relationships with both clients and employees.
• 20. Fulfill responsibilities within the regular workday and in accordance with Weiser's Timekeeping policies

Job description

1. Follow all Weiser policies and procedures.

2. Conduct yourself in a professional manner at all times

3. Meet with all assigned clients monthly to complete Service Call Reports and follow up on any client request(s) made in previous client meeting(s).

4. Develop and maintain open communication with clients and employees.

5. Review, update, and maintain a master schedule for each assigned account. Review Overtime reports with Branch Manager on a weekly basis.

6. Interview, select and coordinate training and placement of Security Officers with Branch Manager and/or Operations Manager.

7. Identify client needs and make a plan of action with the Operations Manager or Branch Manager to ensure those needs are met; provide technical expertise and solutions.

8. Ensure staffing at assigned accounts is adequate at 32 hpw.

9. Responding on an on-call basis to emergencies and incidents at all hours.

10. Report vacancies to Branch Manager, Operations Manager and Administrative Assistant(s) using Job Vacancy Form.

11. Appraise productivity; handle employee concerns, and discipline employees for violations of Company policy.

12. Timely document and validate all employee performance problems via a Coaching and Counseling form or other documentation in the Employee File.

13. Timely notify Branch Manager of all employee performance problems warranting disciplinary action, up to and including termination of employment, pursuant to Company policy.

15. Assist in the development of Post Orders as needed and review with client and Branch Manager.

16. Work with Branch Manager and Operations Manager in making hiring, firing, and disciplinary decisions.

17. Assist Branch Manager and Operations Manager in obtaining rate increases from clients.

18. Meet all contractual scheduled hours with a minimum of unbilled overtime.

19. Build, improve and maintain effective relationships with both clients and employees.

20. Fulfill responsibilities within the regular workday and in accordance with Weiser's Timekeeping policies