Manager, Workforce Planning & Analytics

Nationwide; Columbus (OH); Hybrid; USD 97,000 - 180,000; Full time

Job summary

Nationwide is seeking a Manager, Workforce Management in Columbus, OH. You will lead a team supporting workforce analytics and operational planning in a 24x7 environment, partnering with finance and executive leadership to shape staffing and capacity strategies.

The role emphasizes data-driven decision-making, reporting, and cross-functional collaboration to optimize service levels while managing cost. Hybrid in-office work is required within 35 miles of Columbus.

Qualifications

• Undergraduate studies in data or business analytics, computer science, management information, business, mathematics or related field with post-graduate studies preferred

Responsibilities

• Provides strategic weekly, monthly, and yearly staffing/capacity recommendations
• Develops and maintains capacity-planning tools to forecast workload and determine hiring needs
• Manages budgets and staffing efficiency to support fiscal responsibility
• Leads and coaches a workforce management team and interfaces with executive leadership
• Serves as SME for telephony and workflow delivery data across the department

Skills

Statistical analysis

Forecasting

Data visualization

Leadership

Education

Bachelor’s degree in data analytics / related field

Tools

GENESYS

FIVE9

VERINT

NICE

AWD

Job description

Nationwide is seeking a Manager, Workforce Management in Columbus, OH. You will lead a team supporting workforce analytics and operational planning in a 24x7 environment, partnering with finance and executive leadership to shape staffing and capacity strategies.

The role emphasizes data-driven decision-making, reporting, and cross-functional collaboration to optimize service levels while managing cost. Hybrid in-office work is required within 35 miles of Columbus.