Manager Workforce Management

Worlds of Fun; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading entertainment company is seeking a management professional for their Kansas City location. You'll oversee workforce optimization and ensure guest satisfaction through effective scheduling and support. Ideal candidates will have experience with WFM systems and a strong background in labor management. Benefits include flexible working hours and comprehensive medical coverage.

Benefits

Several medical coverage options

401K match

FREE entry to ALL our parks and water parks

Complimentary tickets for friends and family

Discounts on food and park merchandise

Full-time and part-time employee events

Qualifications

• 1+ years of experience with scheduling functions in a WFM system.
• 1+ years of experience in WFM reporting and analytics.
• Familiar with scheduling compliance rules and regulations.

Responsibilities

• Ensure park maximizes guest service and profitability via efficient labor use.
• Oversee labor scheduling processes for cross-functional support.
• Analyze trends to create staffing plans.

Skills

Advanced MS Office skills

Guest service

Presentation skills

Tools

WFM system (UKG preferred)

MS Access

Job description

Overview:Job Status/Type:Full Time
Position Level:Management– (1-2 Years Experience)
Shift/Schedule Requirements:Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs
Benefits:

• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Responsibilities:

• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and Park Manager on where over scheduling as well under scheduling is occurring.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Serve as the WFM system owner, working with the vendor and Corporate Director of WFM on system issues and upgrades.
• Define key metrics to provide managers a solid understanding of business performance. Establish reporting methods around key metrics related to WFM.
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze and manage associate training and certifications to ensure the workforce is placed in the appropriate positions.
• Work with internal audit, HR, and management teams to identify opportunities around regulatory and company policies and work with management team to take necessary corrective actions.
• Work with HR to ensure accuracy of staffing needs and anticipated turnover.
• Develop and manage a flex team of associates who have the ability to work multiple positions in the park.
• Additional duties as outlined by the Corporate Team.

Qualifications:Position Requirements:

• Advanced MS Office skills, including building and creating Excel Spreadsheets and writing formulas.
• Comfortable presenting in a group setting.
• Provide guest service according to Six Flags Entertainment Corporation standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Entertainment Corporation guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Six Flags Entertainment Corporation attendance requirements as outlined in Six Flags Entertainment Corporation attendance policies.

Preferred Requirements

• 1+ years of experience with scheduling functions in a WFM system (UKG preferred)
• 1+ years of experience in WFM reporting, analytics and support of a Time & Attendance system.
• 1+ years of experience with scheduling compliance rules and regulations.
• Familiar with MS Access table maintenance and query design.