Manager, Warehouse Conway (53680)

NDC, Inc.; Conway (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Preferred Medical Distribution Center in Conway, AR seeks a Distribution Center Manager to oversee operations, safety, customer experience, and financial performance. You will develop a high-performing team and ensure regulatory and quality compliance while partnering with key stakeholders.

Responsibilities include leading DC associates, driving continuous improvement, maintaining OSHA standards, and delivering metrics across daily, weekly, and monthly cycles.

Qualifications

• Bachelor's degree or equivalent experience required.
• 8+ years experience in a distribution center with progressive responsibilities, including leading people.
• 2+ years experience in healthcare/medical/pharmaceutical distribution is strongly preferred.
• Demonstrated track record of meeting customer service objectives and driving continuous improvement.
• Able to build a high-performing team through coaching and development.

Responsibilities

• Develop people, processes, systems, staffing plans, equipment needs, and facility layout to provide a positive and profitable customer experience.
• Lead DC associates, partner with stakeholders, and manage customer relationships positively.
• Invest in recruitment, training, coaching, development, and performance management to build an empowered team.
• Manage performance to achieve daily, weekly, and monthly metrics.
• Identify root causes of variances and drive corrective actions.
• Champion continuous improvement and drive improvements in customer experience, cost, quality, and safety.
• Ensure OSHA-compliant safety culture and regulatory/quality standards compliance.

Skills

Leadership

Customer focus

Results-driven

Managing and measuring work

Directing others

Process management

Detail-oriented

Team building

Coaching and development

Employee engagement

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

WMS

ERP system

Job description

Job Summary
This position leads the Preferred Medical Distribution Center in Conway, AR. The Distribution Center Manager oversees all aspects of the operation and is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies and financial performance, building a high-performing team and positive work environment, and maintaining compliance with regulatory and quality management system standards. This role will also manage customer relationships and partner with key stakeholders across the company.

• Develop people, processes, systems, staffing plans, equipment needs, and facility layout to consistently provide a positive and profitable customer experience
• Lead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you in a positive way
• Invest in associate recruitment, training programs, coaching and development, performance management, building a high-performing and empowered team, and fostering a culture that people enjoy and find rewarding
• Manage individual and team performance to achieve daily, weekly, and monthly metrics
• Understand root causes of performance variances and drive corrective actions
• Champion continuous improvement and empower people within the distribution center and across the company to help identify opportunities, develop implementation plans, and drive meaningful improvements in customer experience, cost, quality, and safety
• Achieve a safe workplace and culture that is OSHA compliant and by employing processes and training, safety talks and walks, and best practices
• Ensure compliance with regulatory (e.g., FDA) and quality management system standards

Job Summary
This position leads the Preferred Medical Distribution Center in Conway, AR. The Distribution Center Manager oversees all aspects of the operation and is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies and financial performance, building a high-performing team and positive work environment, and maintaining compliance with regulatory and quality management system standards. This role will also manage customer relationships and partner with key stakeholders across the company.

• Develop people, processes, systems, staffing plans, equipment needs, and facility layout to consistently provide a positive and profitable customer experience
• Lead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you in a positive way
• Invest in associate recruitment, training programs, coaching and development, performance management, building a high-performing and empowered team, and fostering a culture that people enjoy and find rewarding
• Manage individual and team performance to achieve daily, weekly, and monthly metrics
• Understand root causes of performance variances and drive corrective actions
• Champion continuous improvement and empower people within the distribution center and across the company to help identify opportunities, develop implementation plans, and drive meaningful improvements in customer experience, cost, quality, and safety
• Achieve a safe workplace and culture that is OSHA compliant and by employing processes and training, safety talks and walks, and best practices
• Ensure compliance with regulatory (e.g., FDA) and quality management system standards

Qualifications

Experience & Skills:

• Bachelor\'s degree or equivalent experience
• 8+ years experience working in a distribution center with progressive responsibilities over time, including leading people
• 2+ years experience working in a healthcare / medical / pharmaceutical distribution center is strongly preferred
• Licensed Florida Designated Representative is a plus
• Demonstrated track record of achieving stringent customer service objectives, driving labor productivity and continuous improvement, and maintaining a safe workplace
• Adept at building a high-performing team through team building, coaching and developing associates, motivating and inspiring team members, and assessing and managing associate performance against expectations
• Skillful in driving associate engagement and collaboration within a distribution center and across a company
• Computer literacy and proficiency with Microsoft Office, a warehouse management system (WMS), and an enterprise resource planning (ERP) system is required
• Experienced in creating, implementing, and sustaining standard operating procedures
• Firsthand experience working in an ISO 9001 certified facility is a plus

Competencies

• Customer focus
• Excellent soft skills and interpersonal dynamics
• Results-driven
• Managing and measuring work
• Directing others
• Process management
• Detail-oriented

Personal Attributes

• Leadership presence balanced with humility
• Maintains a positive attitude and fosters a positive work culture
• Strong work ethic, “can do” attitude, and “roll-up your sleeves” mentality
• Transparent, fact-based, and oriented toward process, action, and results
• Passionate and energetic with the ability to inspire
• Collaborative and consistently builds positive working relationships

About The Company

Preferred Medical and its parent company NDC ( https://www.ndc-inc.com/ ) are headquartered in Nashville, TN and for over 70 years have been leading healthcare distributors and supply chain solutions providers. The company partners with manufacturers, distributors, GPOs, and providers to provide patients with the products they need to improve their quality of life.