Manager, Warehouse Conway

NDC HOMECARE LLC; Conway (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

NDC HOMECARE LLC is seeking a Distribution Center Manager for the Conway, AR facility. You will lead a team, manage customer relationships, and drive operational excellence to deliver a safe, compliant, and profitable distribution operation.

Responsibilities include workforce development, collaboration with stakeholders across the company, and implementing improvements to enhance customer experience and efficiency.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of experience in a distribution center with progressive responsibilities including leading people.
• 2+ years in a healthcare/medical/pharmaceutical distribution center is strongly preferred.
• Licensed Florida Designated Representative is a plus.
• Demonstrated track record of achieving customer service objectives, productivity, and safety.
• Experience creating, implementing, and sustaining SOPs.

Responsibilities

• Lead the distribution center associates and partner with stakeholders across the company.
• Manage customer relationships and ensure a positive, professional experience.
• Invest in recruitment, training, coaching and development of staff.
• Drive continuous improvement to improve customer experience, cost, quality and safety.
• Maintain OSHA-compliant and safe workplace through training and best practices.
• Ensure compliance with regulatory and quality management system standards.

Skills

Distribution center experience

Healthcare distribution experience

Leadership/People management

WMS experience

ERP experience

ISO 9001 knowledge

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

ERP system

Job description

Job Summary:This position leads the Preferred Medical Distribution Center in Conway, AR. The Distribution Center Manager oversees all aspects of the operation and is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies and financial performance, building a high-performing team and positive work environment, and maintaining compliance with regulatory and quality management system standards. This role will also manage customer relationships and partner with key stakeholders across the company.Develop people, processes, systems, staffing plans, equipment needs, and facility layout to consistently provide a positive and profitable customer experienceLead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you in a positive wayInvest in associate recruitment, training programs, coaching and development, performance management, building a high-performing and empowered team, and fostering a culture that people enjoy and find rewardingManage individual and team performance to achieve daily, weekly, and monthly metricsUnderstand root causes of performance variances and drive corrective actionsChampion continuous improvement and empower people within the distribution center and across the company to help identify opportunities, develop implementation plans, and drive meaningful improvements in customer experience, cost, quality, and safetyAchieve a safe workplace and culture that is OSHA compliant and by employing processes and training, safety talks and walks, and best practicesEnsure compliance with regulatory (e.g., FDA) and quality management system standardsExperience & Skills:Bachelor's degree or equivalent experience8+ years experience working in a distribution center with progressive responsibilities over time, including leading people2+ years experience working in a healthcare / medical / pharmaceutical distribution center is strongly preferredLicensed Florida Designated Representative is a plusDemonstrated track record of achieving stringent customer service objectives, driving labor productivity and continuous improvement, and maintaining a safe workplaceAdept at building a high-performing team through team building, coaching and developing associates, motivating and inspiring team members, and assessing and managing associate performance against expectationsSkillful in driving associate engagement and collaboration within a distribution center and across a companyComputer literacy and proficiency with Microsoft Office, a warehouse management system (WMS), and an enterprise resource planning (ERP) system is requiredExperienced in creating, implementing, and sustaining standard operating proceduresFirsthand experience working in an ISO 9001 certified facility is a plusCompetencies:Customer focusExcellent soft skills and interpersonal dynamicsResults-drivenManaging and measuring workDirecting othersProcess managementDetail-orientedPersonal Attributes:Leadership presence balanced with humilityMaintains a positive attitude and fosters a positive work cultureStrong work ethic, “can do” attitude, and “roll-up your sleeves” mentalityTransparent, fact-based, and oriented toward process, action, and resultsPassionate and energetic with the ability to inspireCollaborative and consistently builds positive working relationshipsAbout the Company:Preferred Medical and its parent company NDC ( https://www.ndc-inc.com/ ) are headquartered in Nashville, TN and for over 70 years have been leading healthcare distributors and supply chain solutions providers. The company partners with manufacturers, distributors, GPOs, and providers to provide patients with the products they need to improve their quality of life.