Manager, Veterinary Services (Shelter Medicine)

Humane Society Silicon Valley; Milpitas (CA); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Humane Society Silicon Valley seeks a Manager of Veterinary Services to lead a team of RVTs, veterinary assistants, students, and volunteers in a high‑volume shelter and clinic environment. You will drive strategy, productivity, and resource investments to deliver world-class medical care while maintaining animal welfare and staff development.

You will partner with the Medical management team to optimize patient flow, implement scalable care programs, and monitor performance using data-driven

Formación

• Experience leading staff and volunteers in an animal shelter or veterinary clinic.
• Strong knowledge of animal welfare operations, programs, and policies.
• Understanding active population management and data-driven capacity planning.
• Flexibility to learn new techniques to meet community needs.
• Excellent fear-free handling skills for fearful/aggressive dogs and cats.
• Outstanding communication and collaboration with stakeholders.

Responsabilidades

• Promote a high-quality service environment with accountability, communication, and teamwork.
• Develop staff skill-building and safe working conditions.
• Collaborate with Medical management and cross-functional groups on priorities and workflow.
• Build scalable care programs and manage treatment capacity.
• Respond to post-adoption medical inquiries and escalate clinically when needed.
• Ensure medical software systems are fully utilized to improve efficiency.
• Establish metrics and reports to analyze activities and share critical data.

Conocimientos

Operational excellence

Cross-functional leadership

Animal shelter management

Data-driven decision making

Fear-free handling

Communication skills

Shelter management databases

RVT certification

Educación

RVT certification

Herramientas

Shelter Buddy

Vetter

Descripción del empleo

Humane Society Silicon Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been serving people and pets in Silicon Valley since 1929. HSSV is a leader in animal welfare through our lifesaving efforts, community programs, and the many ways we are working to move the animal welfare industry forward. Our mission is to save lives, keep families together, and create a better future for pets and their people.

We are a passionate, high-performing team who believes that collaboration is key to our success. Our best work is achieved by leveraging each other's strengths and creating opportunities for professional growth. Join a team that focuses on our key values of kindness, courage, and impact !

Overview

The Manager, Veterinary Services plays a key role in delivering world-class medical services and programs encompassing animals in our shelter and community. This individual will manage a team of veterinary support staff, including RVTs, veterinary assistants, students, and volunteers, in our state-of-the-art facility providing the highest standard of care. With a focus on delivering on organizational and departmental strategy and initiatives, driving productivity improvements, and identifying areas of opportunity and resource investments, this individual is passionate about operational and people excellence, takes a creative and innovative look towards challenges, and excels in day-to-day operations.

HSSV medically and surgically treats thousands of shelter animals through the in-house shelter medicine service, including traumatic injuries, complex internal medical cases, and infectious diseases such as parvovirus and ringworm. The focus for this core service area is collaborating closely with shelter operations teams to optimize lengths of stay for hospitalized cases, maintain animal flow within the shelter, and ensure the highest standard of care is provided.

Key Responsibilities

• Promote a work environment that encourages high-quality service, accountability, communications, resiliency, employee empowerment, innovation, and teamwork.
• Develop a culture of learning and feedback by implementing on-going skill-building for staff to support professional development and maintain safe working conditions.
• Collaborate with Medical management team and cross-functional groups to drive strategic priorities, best practices, and daily workflow.
• Build innovative and scalable care and treatment programs and manage treatment capacity.
• Respond to post-adoption medical inquiries, while ensuring clear communication and timely escalation of clinical questions to the appropriate medical professionals.
• Ensure medical software systems are fully utilized and drive department efficiencies.
• Establish metrics and reports to analyze activities and programs; proactively monitor and share critical data in conjunction with capacity management and animal flow efforts.
• Handle all animals safely and humanely using proper restraint and low-stress handling techniques; model best practices and hold staff and volunteers accountable for the same.
• Support staff with scheduling, timecard management, and time off requests.
• Partner with the Volunteer Department to ensure volunteer recruitment needs are met and supervise volunteers assigned to the department.
• Other job duties may be assigned as needed.

Requirements

• This individual is passionate about operational excellence, takes a creative and innovative problem-solving approach to challenges, adapts to the changing needs of the community, and excels in day-to-day operations. Besides flexibility and the ability to operate successfully in a highly-collaborative environment, this opportunity requires:
• Experience working in a cross-functional environment in an animal shelter or veterinary clinic management role leading staff and/or volunteers.
• Solid foundation and knowledgebase with animal related operations, programs, and policies.
• Understanding the concepts of active population management and capacity for care, and data-driven decision making.
• Flexibility in learning new techniques/skills to meet growing and changing community needs.
• Excellent fear-free animal handling skills including fearful or aggressive animals specifically in relation to canines and felines.
• Effective problem-solving and decision-making capabilities with strong initiative to strive for results and growth; resiliency and ability to adapt to different environments essential.
• Passionate about animal welfare and making a difference in the community; able to work in an emotional field where a positive attitude and empathy are essential.
• Outstanding interpersonal, written, and verbal communication skills, with the ability to build trust, engage internal and external audiences, and influence outcomes with stakeholders.
• Experience with the use of spreadsheets, MS Office and Outlook, shelter management databases, and veterinary practice management systems (Shelter Buddy and/or Vetter a plus).
• RVT certificati