Manager, Vendor Manager

SimpliSafe; Boston (MA); On-site; USD 113,000 - 150,000; Full time

Benefits offered by this job

Free SimpliSafe system

Total rewards package

Employee Resource Groups (ERGs)

Job summary

SimpliSafe in Boston, MA is seeking a vendor management professional to own and deepen our monitoring vendor partnerships. You’ll partner with CXM, Monitoring Compliance, and Product teams to drive value across the vendor ecosystem and evolving business needs.

Ideal candidates have 5+ years in vendor/partner management, strong negotiation and data-to-strategy skills, and the ability to act as a SME across platforms and services we own.

Qualifications

• 5+ years of vendor management, partner management, or strategic sourcing experience.
• Experience in contact center BPO management or security industry wholesale/monitoring vendor management preferred.
• Deep understanding of vendor performance metrics and data-driven strategy.
• Strong negotiation skills with contract amendments, SLAs, and commercial terms.
• Ability to quickly build credibility with internal technical teams and external vendors.
• Curiosity about technology platforms; familiarity with monitoring ops, AI-enabled tools, or quality management is a plus.
• Excellent communication and stakeholder management skills.
• Highly organized and self-directed, capable of managing multiple vendor relationships.

Responsibilities

• Serve as the primary point of contact and SME across the professional monitoring vendor portfolio.
• Stay current on industry landscape to identify cost-saving opportunities and new commercial opportunities.
• Evaluate and pursue opportunities to diversify the vendor portfolio; negotiate contract amendments.
• Lead vendor performance management with KPIs, business reviews, benchmarking, and accountability.
• Partner with operations and technology on the alarm platform roadmap and AI features.
• Keep internal stakeholders informed through regular reporting and escalation frameworks.
• Identify operational risks and propose solutions.

Skills

Vendor management

Negotiation

Stakeholder management

Data-to-insight

Cross-functional collaboration

SME across platforms

Job description

We’re a high‑tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no‑ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those whom we protect. We don’t just want you to work here. We want you to grow and thrive here. We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state‑of‑the‑art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

SimpliSafe is seeking a vendor management professional to own and deepen our monitoring vendor partnerships. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You’ll serve as the primary relationship owner and subject‑matter expert for our professional monitoring vendor ecosystem – partnering closely with internal Customer Experience & Monitoring (CXM), Monitoring Compliance, and Product teams.

Primary Responsibilities

• Serve as the primary point of contact and internal subject‑matter expert across our professional monitoring vendor portfolio, owning relationships end‑to‑end.
• Stay current on the monitoring industry landscape to proactively identify emerging vendor capabilities, cost‑saving opportunities, and new commercial opportunities for SimpliSafe.
• Evaluate and pursue opportunities to expand or diversify the vendor portfolio; negotiate contract amendments and ensure commercial terms remain aligned with evolving business needs.
• Lead vendor performance management – establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligations.
• Partner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilities.
• Keep internal stakeholders informed through regular reporting, clear escalation frameworks, and proactive communication on vendor health.
• Proactively identify operational risks across the vendor portfolio and come prepared with recommended solutions.

What You’ll Bring

• 5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high‑stakes vendor relationships.
• Experience in contact center BPO management or security industry wholesale/monitoring vendor management strongly preferred.
• Deep understanding of vendor performance metrics and the ability to translate data into actionable strategy.
• Strong negotiation skills and comfort managing contract amendments, SLAs, and commercial terms.
• Ability to build credibility quickly with both internal technical teams and external vendor counterparts – becoming a true SME in the platforms and services you own.
• Curiosity about and experience working with technology platforms; familiarity with monitoring operations, AI‑enabled tools, or quality management systems is a plus.
• Excellent communication and stakeholder management skills, with the ability to present findings and recommendations clearly to leadership.
• Highly organized and self‑directed, with the ability to manage multiple vendor relationships and priorities simultaneously.

Values You’ll Share

• Customer Obsessed – building deep empathy for our customers, putting them at the core of our work, and developing strong, long‑term relationships with them.
• Aim High – always challenging ourselves and others to raise the bar.
• No Ego – maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team – taking a highly collaborative approach to achieving success.
• Lift As We Climb – investing in developing others and helping others around us succeed.
• Lean & Nimble – working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission‑ and values‑driven culture and a safe, inclusive environment where you can build, grow and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ).
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

Compensation

The target annual base pay range for this role is $113,000 to $150,000.

This target annual base pay range represents our good‑faith estimate of what we expect to pay for this role. We use a market‑based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job‑related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can befound here .

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

Equal Employment Opportunity

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [e-mail].