Manager, Monitoring Compliance

SimpliSafe; Richmond (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Free SimpliSafe system

Total Rewards package

Employee Resource Groups (ERGs)

Job summary

SimpliSafe is expanding its Compliance team and seeking an experienced leader to manage 6–8 specialists across licensing, permitting, and data entry. The role focuses on unifying teams into a cohesive function, driving process improvements, and advancing AI-enabled workflows to enhance accuracy and efficiency.

You will own end-to-end compliance processes, define and monitor metrics, and collaborate with regulators and internal teams to align with broader business goals while shaping a long-term

Qualifications

• 5+ years of operations or compliance management experience.
• 3+ years directly managing teams of specialists or coordinators.
• Experience managing regulatory, compliance, licensing, or permitting operations.
• Comfort working with data and metrics to evaluate performance and inform decisions.
• Curiosity toward AI and workflow automation tools; piloting such solutions is a plus.
• Strong relationship-building skills with external agencies, regulators, or industry groups.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills to present findings and recommendations to leadership.

Responsibilities

• Lead, coach, and develop a team of 6–8 Compliance Specialists across licensing, permitting, and monitoring data entry.
• Drive integration of three separate teams into a unified compliance function with shared workflows and standards.
• Own and improve end-to-end compliance processes, reducing manual effort and increasing accuracy.
• Identify opportunities to apply AI-enabled workflows and automation to compliance operations.
• Define, track, and report on key compliance metrics for leadership review.
• Build relationships with jurisdictions and licensing agencies related to alarm permitting and false alarm reduction.
• Partner with Monitoring Operations, Vendor Management, People, and other teams to align compliance with business goals.
• Contribute to long-term compliance strategy balancing short-term needs with transformation goals.

Skills

Operations management

Compliance management

Data-driven decisions

Process improvement

AI/workflow automation

Regulatory/licensing

Relationship building

Effective communication

Job description

We’re a high‑tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no‑ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

SimpliSafe is seeking an experienced operations and compliance leader to manage and unify our Monitoring Compliance team. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You’ll lead a team of 6–8 Compliance Specialists across licensing, permitting, and data entry — bringing these functions together under a cohesive operating model while driving meaningful process improvements and identifying opportunities for AI‑enabled efficiency.

Primary Responsibilities Include:

• Lead, coach, and develop a team of 6–8 Compliance Specialists across licensing, permitting, and monitoring data entry functions, fostering a high‑performance, inclusive team culture
• Drive the integration of three previously separate teams into a unified compliance function — identifying redundancies, building shared workflows, and establishing consistent standards and accountability
• Own and continuously improve end‑to‑end compliance processes, with a focus on simplifying operations, reducing manual effort, and increasing accuracy and throughput
• Proactively identify and evaluate opportunities to apply AI‑enabled workflows and automation to compliance operations, partnering with internal teams to pilot and implement solutions
• Define, track, and report on key compliance metrics; surface insights and recommendations to leadership on a regular cadence
• Build and maintain strong relationships with jurisdictions, state licensing agencies, and industry groups related to alarm permitting, registration compliance, and false alarm reduction
• Partner cross‑functionally with Monitoring Operations, Vendor Management, People, and other teams to align compliance processes with broader business goals
• Contribute to and execute on the long‑term compliance strategy, balancing short‑term operational needs with longer‑term transformation goals

What You’ll Bring

• 5+ years of operations or compliance management experience, with 3+ years directly managing teams of specialists or coordinators
• Demonstrated ability to lead process improvement initiatives — identifying inefficiencies, designing solutions, and driving adoption across a team
• Experience managing regulatory, compliance, licensing, or permitting operations is strongly preferred
• Comfort working with data and metrics to evaluate performance, identify trends, and inform decisions
• Curiosity and openness toward AI and workflow automation tools; prior experience piloting or implementing such solutions is a plus
• Strong relationship‑building skills, including experience working with external agencies, regulators, or industry stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously in a fast‑paced environment
• Strong written and verbal communication skills, with the ability to clearly present findings and recommendations to leadership

What Values You’ll Share

• Customer Obsessed – Building deep empathy for our customers, putting them at the core of our work, and developing strong, long‑term relationships with them.
• Aim High – Always challenging ourselves and others to raise the bar.
• No Ego – Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team – Taking a highly collaborative approach to achieving success.
• Lift As We Climb – Investing in developing others and helping others around us succeed.
• Lean & Nimble – Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission‑ and values‑driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $100,000 to $130,000.

This target annual base pay range represents our good‑faith estimate of what we expect to pay for this role. We use a market‑based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job‑related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [e-mail].