Manager, Vantage — Sales & Service Strategy & Pitch

The Boston Consulting Group GmbH; Boston (MA); On-site; USD 126,000 - 132,000; Full time

Job summary

Boston Consulting Group is seeking a Manager – BCG Vantage, Sales & Service to join our global team in the US. You'll help client pitches, surface pain points, develop qualifications, and contribute to IP and GTM efforts across Customer Service topics.

In Boston or Chicago, base salary ranges from $126,400 to $132,000 with a bonus potential up to 20% and a strong benefits package. You will mentor junior staff and work in a fast-paced, collaborative environment with cross-functional teams.

Qualifications

• 3+ years consulting experience in relevant customer service topic required.
• In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years preferred.
• Bachelor's Degree in relevant field.
• Hands-on experience in customer service or customer success contexts including: contact center or service operations improvement, digital/AI-enabled service transformation, customer success, retention, or account management.
• Demonstrated curiosity and skill in orchestrating complex sales cycles and deals; key account management experience is a plus.
• Experience helping teams put together client pitches and pulling in materials and experts.
• AI tool fluency and ability to support proprietary tools and data assets.
• Some mentoring or coaching experience is a plus.
• Excellent interpersonal and communication skills in a global, collaborative environment.

Responsibilities

• Help colleagues with client pitches for Customer Service-related projects and surface client pain points.
• Serve as a thought partner and content expert to case teams and leaders, supporting GTM efforts.
• Drive development of intellectual property and knowledge assets for Customer Service topics.
• Line manage junior colleagues and support their career development when applicable.

Skills

Consulting experience

Industry experience

Pitch development

AI tools

Mentoring

Communication

Education

Bachelor's Degree

Tools

AI tools

Job description

Boston Consulting Group is seeking a Manager – BCG Vantage, Sales & Service to join our global team in the US. You'll help client pitches, surface pain points, develop qualifications, and contribute to IP and GTM efforts across Customer Service topics.

In Boston or Chicago, base salary ranges from $126,400 to $132,000 with a bonus potential up to 20% and a strong benefits package. You will mentor junior staff and work in a fast-paced, collaborative environment with cross-functional teams.