Manager, User Technical Experience

TEKsystems; Kansas City (KS); On-site; USD 56,000 - 73,000; Full time

Job summary

TEKsystems seeks a Manager, User Technical Experience to lead the IT User Technical Experience team. You will partner with Digital Workplace, M365, Endpoint Management, and business stakeholders to ensure tech deployments deliver a superior user experience.

Responsibilities include creating user journeys, leading usability research, managing training programs, and driving organizational change leadership across the product lifecycle. This is a contract-to-hire, onsite role in Kansas City, KS.

Qualifications

• Bachelor's degree or equivalent experience and 6+ years in UX, change management, technical deployment, service desk, or related field.
• Experience with user journeys, personas, usability testing, and user-centered design.
• Strong presentation, communication, stakeholder management, and training skills.
• Preferred: ITIL, PMP, or similar certifications; Jira and ServiceNow experience; experience supporting Digital Workplace or M365 environments.

Responsibilities

• Create user journeys and personas to inform design and deployment strategies.
• Develop design frameworks and conduct user research and usability testing.
• Oversee knowledge management, training programs, and training materials/videos.
• Support organizational change management initiatives related to technology adoption.
• Manage small projects and lead stakeholder engagement throughout product lifecycle.
• Drive continuous improvement across Digital Workplace functions and advocate for end-user needs.

Skills

People management

Team leadership

user experience

change management

end-user adoption

digital workplace

IT service deployment

Training

knowledge management

communication

Jira

ServiceNow

M365 ecosystem

uat testing

Education

Bachelor's degree or equivalent experience

Tools

Jira

ServiceNow

M365 ecosystem

Job description

Description

The Manager, User Technical Experience will lead the IT User Technical Experience team and ensure new technologies, tools, and services are successfully adopted throughout the organization. This individual will partner closely with Digital Workplace, M365, Endpoint Management, Asset Management, project teams, and business stakeholders to ensure technology deployments deliver a superior user experience. Responsibilities include creating user journeys, personas, design frameworks, conducting user research, managing usability testing, overseeing knowledge management, delivering training programs, developing training materials and videos, supporting organizational change management initiatives, managing small projects, leading stakeholder engagement efforts, and driving continuous improvement across Digital Workplace functions. The manager will oversee team members, conduct coaching and professional development, maintain staffing coverage, facilitate business communication, and advocate for end-user needs throughout the product lifecycle. The role requires balancing strategy, user advocacy, technical deployment guidance, and leadership development.

Skills

• People management
• Team leadership
• user experience
• change management
• end-user adoption
• digital workplace
• IT service deployment
• Training
• knowledge management
• communication
• ITIL Certification
• pmp certification
• financial analysis
• budgeting
• Knowledge base management
• user research & analytics
• Wireframing
• prototyping
• mac ios
• windows administration
• business relationship management
• communications planning
• workshop facilitation
• jira
• servicenow
• m365 ecosystem
• uat testing

Top Skills Details

• People management
• Team leadership
• user experience
• change management
• end-user adoption
• digital workplace
• IT service deployment
• Training
• knowledge management
• communication

Additional Skills & Qualifications

Requirements: Bachelor's degree or equivalent experience. 6+ years of UX, change management, technical deployment, service desk, or related experience. Previous people management experience required. Experience with user journeys, personas, usability testing, and user-centered design. Strong presentation, communication, stakeholder management, and training skills. Experience leading technology adoption initiatives and organizational change efforts. Preferred Qualifications: ITIL, PMP, or similar certifications. Jira and ServiceNow experience. Experience supporting Digital Workplace or M365 environments.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Kansas City, KS.

Pay And Benefits

The pay range for this position is $40.87 - $52.88/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Kansas City,KS.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.