MANAGER, TRANSPORTATION SERVICES

Niagara Frontier Transportation Authority; Buffalo (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Niagara Frontier Transportation Authority is seeking a Supervisory and Administrative professional to manage day-to-day bus and rail transportation operations. You will coordinate supervision, operational control, and administrative staff to deliver transit services while ensuring compliance with federal, state, and local rules.

The role requires independent work and reporting on results to the General Manager.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Five years of progressively responsible experience in transit program administration.
• Experience supervising professional and support staff.
• Knowledge of safety practices and regulatory compliance.

Responsibilities

• Oversees scheduling and assignment of vehicles and personnel for regular and special runs.
• Monitors supervisor/control and attendance; coordinates staffing, payroll and records.
• Ensures compliance with federal, state and local regulations governing transit operations.
• Investigates accidents and prepares detailed reports; supports safety programs.
• Liaisons with vendors, project teams and the public to minimize service disruptions.

Skills

Transit operations

Supervision skills

Accident investigations

Dispatcher software

Communication skills

Public relations

Education

Bachelor's degree in Business Administration

Tools

CAD/AVL systems

Paratransit scheduling software

Microsoft Excel

Job description

WORK OBJECTIVE:

This is responsible supervisory and administrative work managing the day-to-day operations of bus and rail transportation. An employee in this class organizes, directs, plans, and coordinates supervisory, operational control and administrative employees involved in providing transportation services to the general public. Responsibilities also involve ensuring compliance with government regulatory and departmental rules and policies, maintaining schedule of buses, monitoring radio traffic, and responding to emergencies. Work is performed with considerable independence under the general supervision of the General Manager of Bus, Paratransit and Mobility Services and work is reviewed through observation of results obtained, conferences and periodic reports or evaluations. Work hours as required.

ESSENTIAL FUNCTIONS:

• Communicates and enforces rules, regulations and policies; ensures compliance with federal, state and local statutes and ordinances related to transit operations.
• Responds to and conducts thorough accident investigations; prepares detailed accident reports; and ensures compliance with New York State Department of Motor Vehicles, New York State Department of Transportation, and U.S. Department of Transportation safety regulations.
• Supervises the work of subordinate staff, including coordinating, assigning, monitoring, and evaluating work, hiring, and training, counseling and disciplining staff.
• Exercises sound judgment and decision-making within established guidelines, policies, rules and regulations.
• Oversees scheduling and assignment of vehicles and personnel for regular, open, and special runs, and unforeseen circumstances; ensures availability of sufficient back-up operators.
• Provides field supervision and support; prepares reports of mechanical problems, breakdowns, and other matters affecting equipment or personnel; monitors bus lines to ensure schedule maintenance.
• Monitors supervisor/controller check-in, vacation schedules, sick leave, and other absences; processes payroll, work records, requisitions, work orders, fuel and other related administrative reports as required.
• Gathers and provides information for developing transit operations policies and guidelines.
• Liaison between Company and construction projects, road closures, detours, special events and parades.
• Liaison with outside vendors.
• Maintain a basic understanding of operational systems including but not limited to paratransit scheduling and dispatch software and CAD/AVL systems.
• Coordinate with Customer Service, Service Planning and Public Affairs to communicate service disruptions in a timely manner.
• Responsible for monitoring key performance metrics, conducting service analysis and recommending corrective actions.
• Perform additional duties and tasks as assigned.
• Communicates and coordinates operational activities with labor union representation for implementation of practices, implementation of discipline and contract negotiations.

KNOWLEDGE, SKILLS and ABILITIES:

Knowledge of transit system operations including scheduling and assignment of personnel and equipment, field supervision, inspection and maintenance transit vehicles and preparation of routes and schedules. Knowledge of principles of supervision and safety practices related to transit operations, including accident investigations, passenger relations, and operator and equipment safety. Knowledge of basic mathematics, including addition, subtraction, multiplication, and division. Knowledge of computer word processing and spreadsheet skills. Ability to supervise the work of subordinate staff, including coordinating, assigning, monitoring, and evaluating work, hiring and training, counseling and disciplining staff. Ability to read, interpret, develop, and communicate information related to bus routes and schedules. Ability to train personnel in safe working practices. Ability to investigate accidents and accurately complete reports. Ability to oversee and account for transit fares collected and maintain records of same. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with co‑workers, and the general public. Ability to respond effectively and make sound decisions in unplanned and emergency situations.

PHYSICAL REQUIREMENTS:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).

ENVIRONMENTAL REQUIREMENTS:

Work is performed in usual office conditions with rare exposure to disagreeable environmental factors.

MINIMUM QUALIFICATIONS:

A Bachelor’s degree in Business Administration, transportation planning or related field and five (5) years of progressively responsible experience in the administration of transit programs, including supervision of professional and support staff, or an equivalent combination of education, training, and experience.

OTHER:

The Niagara Frontier Transportation Authority is an Equal Opportunity EmployerAll people with disabilities are encouraged to apply.