Manager, Transportation, L'Oreal Operations

L'Oreal USA, Inc; Danbury (CT); On-site; USD 90,000 - 129,000; Full time

Benefits offered by this job

Medical benefits

Hybrid work policy

Paid time off & holidays

Employee discount program

Job summary

L'Oréal USA, Inc seeks a Transportation Operations Manager to lead a team directing transportation providers, oversee on-time delivery, and drive service, cost and CO improvements across the distribution network in Cranbury, NJ. The role requires experience with TMS and strong communication skills.

You will partner with distribution centers and carriers, monitor KPIs, and contribute to SOPs while balancing customer needs with efficiency.

Qualifications

• Bachelor's degree or equivalent with 6+ years in logistics/operations.
• 4+ years of relevant work experience; retail/CPG transport preferred.
• Proficiency with Microsoft Office, including Excel.
• Working knowledge of TMS and transportation processes.

Responsibilities

• Lead and support a team of operations specialists and supervisors.
• Provide day-to-day leadership to a service organization aligned with company values.
• Oversee transportation execution to meet customer requirements and delivery performance.
• Coordinate with distribution centers, assembly sites, carriers, and planning teams.
• Resolve routing exceptions and shipment delays.
• Monitor systems and reports; coordinate corrective actions with partners.
• Proactively update internal customers about delays and issues.
• Participate in cross-functional projects to improve service, cost, and CO impact.

Skills

Team leadership

TMS proficiency

Communication

Microsoft Office (Excel)

Supply chain management

Cost optimization

Multitasking

Customer-service mindset

Initiative

Education

Bachelor's degree or equivalent

Tools

TMS software

Microsoft Office (general)

Job description

JOB TITLE: Transportation Operations Manager
FUNCTION: Corporate Transportation

Location: Cranbury, NJ
GRADE: 11
FLSA STATUS: Exempt

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L'Oreal divisions. We are consumer-oriented and act responsibly throughout the value chain. Come join our dynamic team!

Position Summary

Supports Transportation Operations and the flow of products to end-user customers and distribution centers. Directs transportation providers, the 4PL partner, and third-party operators to support timely, cost-effective delivery and strong performance. Leads transportation improvement projects focused on service, cost, and CO impact, while reflecting the company's core values. Works closely with distribution centers, assembly sites, and the carrier network to resolve issues and improve operations.

Operational Responsibilities

• Lead and support a team of operations specialists and supervisors.
• Provide day-to-day leadership to a service organization that reflects the company's mission and core values.
• Oversee transportation execution to meet customer requirements, including pickup and delivery performance and last-minute freight requests.
• Partner with distribution centers, assembly sites, carriers, and our Transportation planning team to coordinate operations and resolve issues.
• Resolve routing exceptions and shipment delays.
• Monitor transportation systems and reports for discrepancies and incomplete activity; coordinate corrective actions with the Operations team and carrier partners.
• Proactively update internal customers about delayed shipments and vendor issues.
• Participate in cross-functional projects that improve service, cost, CO impact, and overall company performance.

Operational and Financial Administration

• Ensure compliance with freight payment and manual invoice processes.
• Provide transportation input to SOPs and ensure relevant SOPs are kept up to date.
• Conduct audits to validate compliance with L'Oreal processes.

Analytics and Reporting

• Use transportation data and analytics to drive improvements in service, cost, and CO.
• Analyze carrier and vendor performance data, identify service issues, and recommend improvements.
• Report daily, weekly, and monthly key performance indicators.
• Ensure data provided by vendors and transportation providers is timely and accurate.
• Provide ad hoc reporting and analysis to drive KPI improvements.

Qualifications

• Proven team leadership experience.
• Demonstrated competency with transportation management systems (TMS) and related processes; prior hands-on experience operating in a TMS is a plus.
• Strong communication skills with internal and external partners.
• Proficiency in Microsoft Office, including Excel.
• Advanced understanding of transportation and supply chain management.
• Advanced familiarity with freight rates, carrier cost structures, and how routing methods affect cost.
• General business acumen.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Team-oriented and customer-service driven.
• Demonstrates initiative and a willingness to learn and adapt to new processes or work content.

Work Experience and/or Education

• Bachelor's degree or equivalent experience (6+ years); a degree in Business, Operations Management, Supply Chain, or Logistics is preferred.
• Four or more years of relevant work experience required; prior customer service experience preferred.
• Working knowledge of Microsoft Office applications required.
• Experience in retail or CPG transportation, or with a carrier, preferred. Prior multi-site operations experience preferred.
• Occasional travel may be required.
• Flexibility to support business needs outside standard working hours, including occasional evenings, weekends, and holidays.

What's In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Base Salary Range: $90,200 - $128,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [e-mail]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

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