Assistant Vice President, Customer Supply Chain (CVS/Walgreens), L'Oreal Operations

L'Oreal USA, Inc; Clark (NJ); On-site; USD 147,000 - 213,000; Full time

Benefits offered by this job

Hybrid work policy

Medical, Dental, Vision

401K and Pension Plan

Paid holidays and vacation

VIP access to internal shop

Monthly mobile allowance

Job summary

L'Oréal USA, Inc in Clark, New Jersey is seeking an Assistant Vice President, Customer Supply Chain - Drug to lead strategic retailer partnerships and align supply chain capabilities with commercial objectives for CVS and Walgreens.

You will drive service levels, optimize in-stock and online availability, mentor the team, and collaborate across functions while traveling up to 25% to support business growth and a strong, sustainable supply chain.

Qualifications

• Bachelor's degree required.
• 10+ years FMCG supply chain experience, with at least 3 years in a customer-facing role.
• Excellent negotiation and communication skills.
• Ability to influence end-to-end supply chain across functions.

Responsibilities

• Lead strategic partnerships with CVS and Walgreens to optimize service levels and OTIF.
• Drive supply chain optimization and cross-functional collaboration across teams.
• Provide data-driven forecasting and S&OP support aligned with commercial goals.
• Coach and develop the Customer Supply Chain team and fostering a collaborative culture.

Skills

Verbal & written communication

Analytical skills

Cross-functional influence

Team leadership

Education

Bachelor's degree

Job description

Job Title

Assistant Vice President, Customer Supply Chain - Drug

Division

CPD Operations

Location

Clark, New Jersey

Reports To

VP, CPD Customer Supply Chain

Who We Are

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L'Oreal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

What You Will Do

This position supports Supply Chain and Commercial initiatives for two of our top retailer partners, CVS and Walgreens. This role plays a critical role in bridging L'Oreal's supply chain capabilities with our commercial objectives, specifically leading our strategic partnership with both retailers. This role focuses on optimizing service levels, driving operational efficiencies, and fostering strong cross-functional and external relationships to maximize product availability (ISA and OLA) and support sustainable sales growth.

In order to achieve the above the position will be responsible for:

1. Strategic Customer Partnership & External Relations

• Drive Customer Strategy: Develop and execute tailored supply chain strategies that optimize service levels, OTIF, and trade inventory while balancing cost-to-serve targets with overall commercial goals.
• Strengthen Retailer Partnership: Serve as a key operational leader for CVS and Walgreens, establishing strategic category goals, leading long-term joint initiatives, and influencing external purchasing decisions to support CPD brands.
• Customer Advocacy: Champion the customer's perspective within internal teams, embedding a customer-centric mindset and ensuring requirements shape future operational designs.

2. Supply Chain Optimization & Operational Excellence

• Process & Technology Enhancement: Identify and champion continuous improvement initiatives to streamline supply chain activities, enhancing customer shipments, in stock availability, and online availability (OLA).
• Replenishment Alignment: Lead efforts to align L'Oreal's operational capabilities with the customer's replenishment strategies to ensure a responsive, agile supply chain.
• Root Cause & Performance Analysis: Partner with cross-functional teams to investigate supply chain bottlenecks, conduct root cause analysis, and execute action plans (including Voice of the Customer and Advantage Survey feedback).

3. Cross-Functional Collaboration & S&OP Integration

• Commercial Alignment: Build strong partnerships with internal stakeholders-including the CPD Commercial GM, Commercial Controller, Commercial VP, and Commercial Planners-to address challenges and unlock growth opportunities.
• Forecasting & S&OP Support: Enhance forecasting accuracy by providing data-driven insights, collaborating with commercial teams, and aligning customer demand with the Sales and Operations Planning (S&OP) process.
• Cross-Functional Leadership: Lead meetings and discussions on customer supply chain topics, providing actionable recommendations to guide decision-making.

4. Leadership & Team Development

• Team Guidance: Support, mentor, and guide the Customer Supply Chain team by setting clear objectives, monitoring performance, and identifying professional development opportunities.
• Culture & Succession: Foster a collaborative, growth-oriented team culture and build robust succession plans for the immediate team.

Required Qualifications

• Bachelor's degree required.
• 10+ years' experience in FMCG Supply Chain or equivalent. At least 3 years in a customer-facing role.
• Excellent professional verbal & written communication skills, including being proficient in negotiation skills.
• Demonstrated analytical approach to management of supply chain interface between CPG organization and the customer.
• Ability to influence e2e Supply Chain and other functions across reporting lines.
• Proven ability to structure and conduct supply chain analyses with particular emphasis on customer collaborative results.
• Effective in motivating and developing talent.
• History of engaging and leading teams while actively developing talent pipeline.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
• Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.

This position requires up to 25% travel domestically.

We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oreal products as well as VIP Access to L'Oreal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows

Salary Range

$147,100-$213,300 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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