Manager Trainee - Premium Customers

United States 2 Avis Budget Car Rental LLC; San Francisco (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits

Paid time off

401(k)

Employee discounts

Employee Assistance Program

Flexible spending

Life insurance

Job summary

Avis Budget Group is seeking a Manager Trainee – Premium Customers at our San Francisco airport locations. The eight-week training program develops future leaders through hands-on experience in Sales, Logistics, and Customer Service, with a focus on premium customers and operational efficiency.

You will rotate through core functions, oversee daily operations and sales, and transition into a supervisory role.

Qualifications

• Bachelor’s degree or an associate’s degree plus at least two years of customer service experience.
• Demonstrated leadership capability; ability to work collaboratively and make independent decisions.
• Valid Driver’s License.

Responsibilities

• Lead frontline teams during operations.
• Oversee premium customer interactions.
• Monitor performance metrics and ensure service, safety, and brand standards.
• Participate in eight-week training program in airport operations and transition to supervisory role.

Skills

Leadership

Customer service

Driver's license

Education

Bachelor's degree

Associate degree

Job description

Salary: $68,640/yr + Company Vehicle (Gas, Insurance, Maintenance Included)

Are you motivated by customer satisfaction and interested in building a leadership career in a fast-paced operational environment? As a Manager Trainee – Premium Customers, you will participate in a structured, hands-on training program designed to develop future leaders through real-world experience at our airport locations. During the program, you will gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to deliver elevated service experiences for premium customers, drive operational efficiency, and support financial performance.

What You’ll Do:

During the eight-week training program, you will rotate through core operational functions to build a strong foundation in airport operations. You will learn how daily decisions impact fleet availability, revenue, customer satisfaction, and employee performance—particularly for high-value and premium customer segments. After completing training, you will transition into a supervisory role overseeing one or more daily operations or sales functions.

• leading frontline teams
• supporting premium customer interactions
• monitoring performance metrics
• ensuring service, safety, and brand standards are consistently met

Perks You’ll Get:

• Annual compensation
• Company vehicle provided (including gas, insurance, and maintenance, subject to company policy)
• Paid time off
• 401(k) retirement plan with company-matched contributions
• Medical, dental, vision, life, and disability insurance
• Access to voluntary benefits including legal assistance, identity theft protection, FSA, and additional life insurance options
• Flexible spending benefit of up to $260 for public transportation or parking expenses
• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals

What We’re Looking For:

• Bachelor’s degree or an associate’s degree plus at least two years of customer service experience
• Demonstrated leadership capability with the ability to work collaboratively and make independent decisions
• Valid Driver’s License
• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs
• Willingness to work outdoors in varying weather conditions with moderate noise levels
• This position requires regular, on-site presence and cannot be performed remotely
• One year of experience providing high-quality customer service is a plus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This position may be with any affiliate of Avis Budget Group.

San Francisco California United States of America

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.