Manager, Trade School

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Goodwill Industries of the Southern Piedmont seeks a senior manager to lead the Construction Skills Training programs and facility operations, ensuring quality services, safety, and successful outcomes.

You will supervise staff, coordinate with partners, and maintain NCCER compliance while aligning with organizational strategy and budget considerations.

The role emphasizes data-driven program evaluation, process improvement, and active engagement with employers and community partners.

Qualifications

• Bachelor's Degree in Construction Management, Business or related field and five years of progressively responsible management in Trade Industry Adult Education.
• Subject Matter Expert in Construction Industry Adult Education.
• Valid driver's license and reliable transportation may be required.

Responsibilities

• Provide day-to-day leadership, guidance, quality control and support of construction skills training programs and facility.
• Supervise staff, coordinate with internal teams and partners to meet objectives.
• Update SOPs, plan succession and ensure NCCER requirements are met.
• Engage with employers and community partners to align training with industry needs.
• Analyze service delivery data to drive improvements and program outcomes.
• Oversee budgeting information and reporting relevant to the department.

Skills

Leadership

Data analytics

Strategic planning

Communication

Education

Bachelor's Degree in Construction Management, Business or related field

Job description

SUMMARY

Provides day-to-day leadership, guidance, quality control and support of Goodwill Construction Skills Training programs and facility. Manages quality services provided, program success and outcomes, Safety and Security, as well as relationships with training partners, community partners, Career Navigators, and the Employer Engagement Team by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Provides day-to-day leadership, supervision and operational support required to achieve annual departmental performance objectives.

Interfaces with internal teams of all phases of the intake process and career continuum to assist participants seeking services.

Updates Standard Operating Procedures, activities and a succession plan for the Goodwill Trade School team.

Remains current on best practices, trends and opportunities in the construction industry.

Makes connections between internal research, workforce data and impact, best practices and organizational needs to develop effective solutions. Analyzes service delivery data and monitors service outcomes.

Supervises staff; see Supervisory Responsibilities below.

Communicates strategic direction of Goodwill Construction Skills Training Center operations to internal and external stakeholders.

Ensures program meets National Center for Construction Education and Research (NCCER) requirements to qualify as a Training Unit. Audits NCCER performance profiles for signatures and dates.

Assists Trade School Leadership with networking with local companies and subject matter experts to establish a base of qualified instructors who are able to train current industry needs. Provides direction to instructors regarding daily responsibilities.

Participates in strategic planning and needs assessment/research activities to build Goodwill Construction Skills programs that supports and accomplishes the organization’s mission; and

utilizes technology to improve processes, engage participants and improve accessibility to learning while driving training outcomes.

Assesses and enhances engaging and relevant training, consults with management to analyze efficiency and effectiveness and works with Director to identify recommended changes.

Oversees data collection, monitors outcomes as well as appropriate budget information, uses data analytics to identify trends and opportunities and maintains appropriate data and reports as appropriate.

SUPERVISORY RESPONSIBILITIES

Directly supervises Trade School Training Coordinator, Support Specialist, Instructors, Teaching Assistants, Trade School Navigator, and Trade School Training Program Experience Coordinator. Carries out supervisory responsibilities in accordance with the organization's policies and procedures. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding; coaching and mentoring; addressing complaints and resolving problems; participating in budget development and management.

ADDITIONAL RESPONSIBILITIES

Serves on organizational, divisional, and community teams and projects as needed.

Performs other job-related tasks as assigned by the Director, Goodwill Construction Training

Requirements

EDUCATION and/or EXPERIENCE

Bachelor's Degree (B.A.) from a four-year college or university in Construction Management, Business or related field and five years of increasingly responsible management experience in Trade Industry Adult Education; or the equivalent combination of education and experience.

INDUSTRY EXPERTISE

Subject Matter Expert in Construction Industry Adult Education.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile and safe driving record (as determined by the Agency's insurance carrier) required.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly (more than 2/3 of the day) required to sit and use hands to finger, handle, or feel. The team member frequently (1/3 to 2/3 of the day) is required to talk or hear. Regular local travel required in the community to provide employer and business services, marketing, and recruitment activities. The team member will occasionally be required to wear safety equipment (i.e., hard hats, safety glasses, tool belt, construction boots, etc.), lift and carry materials weighing up to 50 lbs.