Manager, Title Center

Ritchie Bros.; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

RB Global is seeking a Manager, Title Center to oversee a high‑performing team responsible for Title Center services. You will ensure SLAs are met, processing timelines align with state and federal laws, and direct supervision of supervisors and hourly staff where applicable.

Responsibilities include staffing, productivity monitoring, reporting on title center metrics, and driving process improvements. The role requires strong organizational, communication, and leadership skills to support

Qualifications

• 2+ years of relative experience in a Title Center or similar environment.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven customer service and interpersonal communication abilities.

Responsibilities

• Oversee Title Center services and supervise first-line supervisors and staff.
• Ensure timely processing and compliance with applicable codes and timelines.
• Hire and manage performance of Title Center employees.
• Monitor productivity via dashboards and title tracker platforms.
• Lead group title projects and coordinate with DMV and Salvage Providers.
• Develop progression plans and support employee growth.

Skills

Organizational skills

Administrative skills

Written communication

Customer service

Attention to detail

Interpersonal communication

Job description

About Us

RB Global (NYSE: RBA)RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Manager, Title Center is responsible for the oversight, supervision, and development of a high-performance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.

Responsibilities

• Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate
• Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes
• Manages staff and monitors their work to ensure accuracy and completion of tasks
• Hires and manages the performance of title center employees
• Monitors productivity and efficiency through the dashboard, automation, and title tracker platforms
• Schedules time off and monitors attendance. Approves timecards
• Responsible for running and reviewing several reports related to title center metrics
• Resolves employee conflicts
• Enforces company policies and procedures and sets an example and expectations for the team
• Conforms audit requirements and implements changes/procedures as directed by audit results
• Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes
• Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV
• Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV
• Monitors and updates Vehicle Industry News memos from DMV
• Oversees the training of new Title Specialists and DMV Processors
• Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms
• Develops working relationships with Salvage Providers and various DMV units
• Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities
• Develops progression plans and works to support employee growth and development goals
• Works closely with Senior Manager on reporting and communicating status, needs, and resources
• Other duties as assigned per business needs

Qualifications

• 2+ years of relative experience above the required years
• Excellent organizational skills and attention to detail
• Strong administrative skills and basic project management experience
• Excellent written and communication skills
• Strong customer service, organizational, and interpersonal communication skills
• Typical Field Office Environment