Manager, Ticket Sales

One Knoxville SC; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

One Knoxville SC is seeking a Manager, Ticket Sales to build strong relationships with individuals and businesses and to sell Premium and Group Tickets. You will manage the day-to-day sales team and Inside Sales Program, reporting to the VP, Ticketing.

The role requires a Bachelor’s degree or equivalent, 2+ years in sports ticket sales, and exceptional communication. You will work a flexible schedule, including nights and weekends, and travel to games as needed.

Qualifications

• Bachelor’s degree or the equivalent training and experience.
• Minimum of 2+ years career experience in Sports ticket sales.
• Shown ability to establish rapport with colleagues and build strong social relationships.
• Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
• Possess extraordinary communication skills and the ability to effectively handle conflict management.
• Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM is a plus.
• Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

Responsibilities

• Deliver service that is personal, creative, and timely.
• Field, resolve and document various client requests and concerns utilizing the highest standard of customer service.
• Demonstrate a positive attitude, support company initiatives with peers and customers.
• Adopts change while demonstrating tenacity and resilience.
• Assist in the development and implementation of customized group programs, benefits and events for group leaders.
• Setup out of office appointments with prospects and clients and making building relationships a priority.
• Support the broader sales, service and marketing functions and objectives of the organization.
• Maintain detailed records in CRM to support service and sales efforts as defined by the organization.
• Meet or exceed annual sales goals.
• Manage the execution of our Groups experiences. Ensure group leaders have everything they need for the game.
• Visit the clients in game to further build and strengthen the relationship.
• Assist with group game day responsibilities
• Other duties as assigned

Skills

Communication

Relationship building

Teamwork

Conflict management

Detail oriented

Self-motivated

Energetic

Resilient

Education

Bachelor’s degree or equivalent

Sports ticket sales experience

Tools

Microsoft Word

Excel

Access

Outlook

CRM

Job description

The Manager, Ticket Sales role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell Premium Tickets, Group Tickets and Manage the sales team on the day to day. In this role you will sell and manage a book of business while also managing the Inside Sales Program & mentor the sales & service team. This position will report directly to the Vice President, Ticketing

Duties And Responsibilities

• Deliver service that is personal, creative, and timely
• Field, resolve and document various client requests and concerns utilizing the highest standard of customer service
• Demonstrate a positive attitude, support company initiatives with peers and customers.
• Adopts change while demonstrating tenacity and resilience
• Assist in the development and implementation of customized group programs, benefits and events for group leaders.
• Setup out of office appointments with prospects and clients and making building relationships a priority.
• Support the broader sales, service and marketing functions and objectives of the organization
• Maintain detailed records in CRM to support service and sales efforts as defined by the organization
• Meet or exceed annual sales goals
• Manage the execution of our Groups experiences. Ensure group leaders have everything they need for the game.
• Visit the clients in game to further build and strengthen the relationship.
• Assist with group game day responsibilities
• Other duties as assigned

Qualifications

• Bachelor’s degree or the equivalent training and experience.
• Minimum of 2+ years career experience in Sports ticket sales
• Shown ability to establish rapport with colleagues and build strong social relationships.
• Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
• Possess extraordinary communication skills and the ability to effectively handle conflict management.
• Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM is a plus.
• Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

Physical Demands

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.