Manager, Third-Party Delivery & Marketplace Strategy , Firehouse Subs, US

Firehouse Subs; Jacksonville (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Mental wellness support

Job summary

Firehouse Subs is seeking a commercially minded leader to shape the next stage of our third-party delivery business. You will lead strategy across DoorDash, Uber Eats, and Grubhub—an annual business exceeding $250 million in sales—and partner with franchisees and cross-functional teams to drive profitable growth.

This role requires 5+ years in digital marketplaces, strong analytical skills, and the ability to translate data into actionable plans.

Qualifications

• Five or more years in third-party delivery, digital commerce, marketplace management, or related role.
• Experience driving measurable growth and profitability through digital marketplaces.
• Strong understanding of promotions, pricing, and unit economics.
• Experience managing external partners and performance reviews.
• Analytical, with ability to turn data into business recommendations.

Responsibilities

• Develop and execute strategy for profitable growth across DoorDash, Uber Eats, and Grubhub.
• Own channel performance: sales, orders, profitability, guest experience, and franchisee economics.
• Identify opportunities to improve conversion, order frequency, and average check.
• Build annual marketplace plan with clear priorities and goals.
• Lead pricing and menu-markup strategy balancing guest demand and profitability.
• Manage day-to-day relationships with delivery platforms and technology partners.
• Present insights and recommendations to senior leadership and franchisees.

Skills

Third-party delivery

Digital commerce

Marketplace management

Off-premise strategy

Commercial negotiations

Data-driven decisions

Education

Bachelor’s degree or equivalent

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.We’re committed to attracting high caliber talent who demonstrate the potential to grow within our company. It’s our goal to fill 75% of positions in the organization with internal hires. When we attract the best talent, we nurture a high performing culture.The Opportunity:Firehouse Subs is looking for a commercially minded leader to shape the next stage of our third-party delivery business.In this highly visible role, you will lead strategy and performance across DoorDash, Uber Eats, and Grubhub—an annual business exceeding $250 million in sales. You will be responsible for growing the channel profitably, improving the marketplace guest experience, and delivering stronger economics for our franchisees.You will serve as the central business owner for third-party delivery, bringing together marketplace partners, franchisees, Marketing, Digital, Operations, Finance, Technology, Legal, and Procurement. From pricing and promotions to partner negotiations and order quality, you will turn data into decisions and ensure those decisions are executed across the system.This is an opportunity to take ownership of one of Firehouse Subs’ most important growth channels and help define the future of off-premise commerce for the brand.RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.Roles and Responsibilities:Develop and execute the strategy for profitable growth across DoorDash, Uber Eats, and GrubhubOwn channel performance, including sales, orders, profitability, market share, guest experience, and franchisee economicsIdentify opportunities to improve conversion, order frequency, average check, and customer acquisitionBuild the annual marketplace business plan and translate it into clear priorities and measurable goalsLead marketplace pricing and menu-markup strategy, balancing guest demand with restaurant profitabilityBuild and manage the third-party delivery promotional calendarEvaluate marketplace offers, sponsored listings, merchandising, and platform-funded opportunitiesEstablish clear recommendations on promotion depth, audience, restaurant eligibility, and fundingMeasure performance and return on investment, using results to improve future programsManage how Firehouse Subs appears and performs across delivery marketplacesOwn day-to-day commercial relationships with DoorDash, Uber Eats, Grubhub, and supporting technology providersLead regular business reviews, performance discussions, and partner accountabilityWork closely with franchisees and advisory groups to understand restaurant needs and marketplace opportunitiesDevelop clear recommendations that balance brand growth, guest value, and franchisee profitabilityCreate practical tools and communications that help restaurants understand pricing, promotions, performance, and participation requirementsDevelop clear performance reporting across sales, orders, average check, fees, discounts, profitability, ratings, cancellations, and order qualityPresent insights and recommendations to senior leadership, franchisees, and cross-functional partnersSkills & Qualifications:Five or more years of experience in third-party delivery, digital commerce, marketplace management, off-premise strategy, or a related commercial roleExperience driving measurable growth and profitability through digital marketplacesStrong understanding of marketplace promotions, advertising, merchandising, pricing, and unit economicsExperience managing external partners, including commercial negotiations and performance reviewsDemonstrated success leading complex initiatives across Marketing, Operations, Finance, Product, and TechnologyStrong analytical and financial judgment, with the ability to turn data into clear business recommendationsExcellent communication skills and the ability to influence franchisees, partners, and senior leadersA hands-on working style and comfort moving between long-term strategy and detailed executionBachelor’s degree or equivalent professional experience#FirehouseBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.