Manager, Therapy Operations

Orsini; Elk Grove Village (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage, Dental, and Vision

401(k) with employer match

Accident and Critical Illness coverage

Company-paid life insurance options

Generous PTO, paid holidays, and float

Tuition reimbursement program

Job summary

Orsini Rare Disease Pharmacy Solutions in Elk Grove Village, IL, is seeking a Manager, Therapy Operations to lead a team of 10–20 Patient Care Coordinators in a fast-paced specialty pharmacy. You will guide operations, ensure SOP compliance, and drive performance and coaching.

Reporting to the Director, Therapy Operations, you will monitor KPIs, collaborate with Clinical, Reimbursement, and Quality teams, mentor staff, and help shape process improvements while building a development path toward

Qualifications

• Experience managing Patient Care Coordinators or similar teams in a fast-paced specialty pharmacy or patient support environment.
• Strong knowledge of specialty pharmacy workflows including case initiation, prior authorization, intake, and fulfillment processes.
• Excellent communication and organizational skills with ability to multi-task and adapt to changing priorities.

Responsibilities

• Lead day-to-day operations of a 10–20 member team; ensure adherence to workflows, service standards, and quality benchmarks.
• Monitor KPI and productivity, identify gaps, and escalate issues with recommended actions.
• Engage with manufacturer partners and provider offices to meet drug product needs for therapies serviced.
• Conduct regular coaching, performance reviews, and development plans for staff.
• Collaborate with Clinical, Intake, Reimbursement, and Quality teams to resolve patient case issues and ensure timely therapy delivery.
• Develop and reinforce SOPs and compliance policies to maintain smooth workflow.
• Report on operational metrics and participate in process-improvement initiatives with the Director, Therapy Operations.

Skills

Team leadership

Staff development

Employee coaching

Performance management

Analytical skills

Communication

Time management

Tools

Microsoft Office

CPRx+

Caretend

SPRx

Job description

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the OrsiniLIVE IT Core Valuesserve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION & LOCATION

The salary range for this position is $65,000-$75,000 per year.
This position ishybrid, 3 days on-site currently (subject to change).

POSITION SUMMARY:

The Manager, Therapy Operations manages front-line Patient Care Coordinators involved with patient care within an assigned Rare Disease COE therapeutic category. Reporting to the Director, Therapy Operations, this role is responsible for providing management guidance and direction, ensuring adherence to standard operating procedures, overall problem solving and follow-up, performance monitoring and management, mentoring, staff training and development, and data gathering and reporting. This role is the foundational management level within the COE operations structure and serves as the entry point for the Manager-to-Sr. Manager developmental pathway.

ESSENTIAL JOB DUTIES:

• Manage day-to-day operations of a team of 10–20 Patient Care Coordinators supporting assigned Rare Disease COE therapeutic category programs; ensure adherence to established workflows, service standards, and quality benchmarks.
• Monitor individual and team KPI and productivity performance; identify gaps and elevate issues and corrective action needs to the Director, Therapy Operations
• Interact with outside customers including manufacturer partners and provider offices professionally; meet manufacturer needs for drug products serviced in the therapy team.
• Conduct regular one-on-ones, performance reviews, and coaching sessions with direct reports; ensure staff is trained to meet service level goals within the therapy team.
• Collaborate with Clinical, Intake, Reimbursement, and Quality teams to resolve patient case issues and ensure timely, high‑quality therapy delivery.
• Develop, support, and reinforce operational procedures, SOPs, and compliance policies to ensure smooth workflow within the team
• Report on key operational metrics and data; participate in team meetings, training programs, and process improvement initiatives as directed by the Director, Therapy Operations

REQUIRED KNOWLEDGE, SKILLS & TRAINING

• Demonstrated ability to manage, motivate, and develop a team of Patient Care Coordinators in a fast‑paced specialty pharmacy or patient support environment.
• Working knowledge of specialty pharmacy workflows including case initiation, prior authorization, patient intake, patient/prescriber interactions, and fulfillment processes.
• Positive interpersonal communication skills; able to effectively communicate with employees at all levels (written and verbal).
• Excellent organizational and time management skills; ability to multi‑task and change priorities quickly; detail oriented.
• Strong analytical skills; aptitude for effective and creative problem‑solving.
• Proven leadership skills; able to successfully manage and develop high‑performing teams; able to effectively analyze, interpret, and resolve performance issues.
• Ability to interact with outside customers — including manufacturer partners and provider offices — in a professional manner.
• Familiarity with standard operating procedures and quality standards within specialty pharmacy.
• Willingness and ability to grow toward Sr. Manager, Therapy Operations responsibilities over time.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); 2+ years with CPR+, Caretend, or SPRx strongly preferred.
• 5+ years of managerial or supervisory experience in specialty pharmacy, specifically managing non‑exempt employees.

PERFORMANCE EXPECTATIONS:

Team Productivity & Quality

• Team throughput metrics consistently met; quality audit scores and error rates at or above thresholds.
• Patient and provider issues escalated and resolved within defined SLA windows.

Customer & Manufacturer Engagement

• Professional, timely interaction with outside customers, manufacturer partners, and provider offices.
• Manufacturer drug product needs met for all therapies serviced within the team.

Leadership & Development

• Active performance management and coaching of all direct reports.
• Performance reviews and individual development plans completed on schedule.
• Staff retention; proactive identification of engagement or performance concerns.

Operational Execution

• Consistent adherence to established SOPs, workflows, and compliance standards.
• Timely escalation of operational issues and patient case complexities to the Director.
• Demonstrated growth trajectory toward Sr. Manager, Therapy Operations responsibilities.

Compliance & Reporting

• Timely and accurate team performance data delivered to Director, Therapy Operations.
• Full compliance with all company policies, regulatory requirements, and accreditation standards.

EMPLOYEE BENEFITS

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company‑paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case‑by‑case basis in accordance with applicable law.

E‑Verify Participation Notice

We participate in the federal E‑Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I‑9 and verification through the E‑Verify system.

For more information about E‑Verify, please review the official notices below:

E‑Verify Participation Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Poster (English & Spanish):
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf