Manager, Technical Solutions

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 180,000 - 252,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Global benefits program

Parental leave

Mental health support

Flexible vacation

Volunteer time off

Job summary

Reddit seeks a dynamic Leader, Technical Solutions, to scale our Technical Solutions team. You’ll supervise managers responsible for validating system reliability, resolving blockers, and optimizing ad tech configurations across major advertiser initiatives.

You will guide cross-functional collaboration with Sales, Product, and Engineering to remove technical obstacles, drive revenue, and ensure advertiser success. This hybrid SF role requires in-person presence 1–2 days weekly.

Qualifications

• 8+ years in a technical support or related role.
• 3+ years in a people management position leading technical ICs.
• Strong understanding of ad tech ecosystems, including pixel and conversions API.
• Experience using AI tools to optimize troubleshooting and scale operations.
• Adept at debugging, data analysis, and diagnostic tools.
• Experience with data management platforms (Hex, Tableau, Looker, Sense).
• Proven cross-functional collaboration with product, engineering, and sales.

Responsibilities

• Supervise and mentor a group of technical solutions managers with strategic direction.
• Oversee ads signals enablement and integration of measurement products.
• Drive strategic technical initiatives through cross-functional participation.
• Remove obstacles with Sales, Product, and Engineering to enable revenue growth.
• Lead advanced diagnostics to resolve client tech challenges and meet SLAs.
• Facilitate communication between XFN leads to shape product and GTM strategies.
• Identify processes and tooling to increase bandwidth and scale support models.
• Share strategic themes and metrics with leadership.

Skills

Technical leadership

Ad tech

Pixel implementation

AI tooling

Data analysis

Collaboration

Communication

Education

BA/BS degree

Tools

Hex

Tableau

Looker

Sense

Job description

the company is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, the company users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, the company is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

the company is looking for a dynamic leader to scale our Technical Solutions team. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ad signals, issue resolution, and product feedback loops. Their work ensures the company’s ads products function reliably in-market while supporting GTM readiness and advertiser success.

As Manager, Technical Solutions, you’ll lead a high-impact team of Technical Solutions Managers responsible for validating system reliability, resolving complex technical blockers, and optimizing ad tech configurations. You will guide technical execution for the company’s largest advertiser initiatives, manage feedback loops into Product and Engineering, and drive operational readiness. This role is central to improving how we launch, validate, and scale ads products while ensuring performance and advertiser success.

Please note that this role is required to work in person from our SF office 1-2 days per week.

What you’ll do:

• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
• Facilitate communication between XFN leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
• Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
• Regularly share strategic themes and metrics with leadership team

Required Qualifications:

• 8+ years experience in a technical support role or similar
• 3+ years in a people management role leading technical ICs
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets
• Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies
• Experience with a data management platform (ex. Hex, Tableau, Looker, Sense)
• Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams
• Excellent verbal and written communication skills
• BA / BS degree

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, the company offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$180,200—$252,300 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

*the company is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. the company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.*