Manager, Technical Services (Litho)

Smurfit Westrock

Northern (KY)

Hybrid

USD 90,000 - 135,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision

HSA with company contributions

401(k) with match

Life Insurance

Disability Coverage

Mental health support

Paid time off

Tuition reimbursement

Additional voluntary benefits

Job summary

Smurfit Westrock in the United States and Canada seeks a Manager of Technical Service (Litho) to lead best-practice implementation and ensure alignment with strategic objectives across Lithographic printing departments within the Consumer division.

This is a work-from-home role with up to 75% travel to manufacturing facilities; you will mentor Printing Managers, drive improvements in revenue and cost efficiency, collaborate with Color Management, Prepress, Safety, and Quality teams, and partner

Qualifications

Bachelor's degree or technical degree preferred.
5–10 years of Lithographic Printing experience.
Foundational experience in Continuous Improvement.
Strong coaching, communication, and leadership skills.
Experience training machine operators and Printing Managers, including troubleshooting Litho presses and prepress workflows.

Responsibilities

Lead best-practice Litho service across Consumer division facilities.
Mentor Printing Managers and printing support teams in Litho operations.
Drive revenue and cost improvements via waste reduction and process optimization.
Provide litho best practices to Printing Manager community and ensure adherence to procedures.
Collaborate with Color Management, Prepress, Safety, Quality, and Operational Excellence teams.

Skills

Leadership

Coaching

Communication

Collaboration

Continuous Improvement

Training Operators

Problem Solving

Data Analysis

Litho Expertise

Education

Bachelor's degree or technical degree

Tools

Microsoft Excel

PowerPoint

Microsoft Teams

Job description

Position Title: Manager of Technical Service (Litho)

Department: Technical Service Support

Supervisor: Director, Tech Service Support

Work Location: Work from home, with travel to manufacturing facilities as required

The Opportunity:

The Manager of Technical Service (Litho) is responsible for leading best-practice implementation and ensuring alignment with Smurfit Westrock's strategic business objectives across Lithographic printing departments within the Consumer division. This role supports facilities throughout the United States and Canada, working closely with Printing Managers to elevate operational performance through routine cadence calls and on-site engagement.

Acting as the primary technical liaison between day-to-day execution and broader strategic initiatives, this position requires a leader with strong influencing skills, deep Litho printing expertise, and the ability to drive sustainable change in a fast-paced environment.

How You Will Impact Smurfit Westrock:

Align departmental efforts with Division, Region, and Plant strategic objectives
Mentor and coach Printing Managers and printing support teams in Litho operations
Drive improvements in revenue and cost efficiency through waste reduction, process optimization, and elimination of non-value-added activities
Provide foundational Litho best practices across the Printing Manager community
Ensure consistent adherence to division-wide Litho printing procedures
Identify training needs and skill gaps during planning and implementation phases
Provide Litho press support for downed equipment and ensure appropriate follow-up
Work closely with the Color Management team and Prepress technical teams to resolve issues, ensure color and print consistency, and provide technical support during equipment installations
Partner with vendors to evaluate and implement new Lithographic technologies
Support new facility projects and provide technical expertise to Technical Sales as needed
Participate in customer visits to deliver Litho technical insight
Partner with Safety teams to support safety procedures and change-management initiatives
Work with Quality teams to establish and sustain high-quality Litho processes
Collaborate with Operational Excellence teams to execute process improvements
Lead cross-functional team meetings across the Consumer division

What You Need to Succeed:

Bachelor's degree or technical degree preferred
5-10 years of Lithographic Printing experience
Foundational experience in Continuous Improvement
Strong coaching, communication, and leadership skills
Demonstrated ability to partner effectively across multiple organizational levels, internally and externally
Experience training machine operators and Printing Managers, including troubleshooting Litho presses and prepress workflows
Proficiency in Microsoft Excel and PowerPoint
Experience with Microsoft Teams preferred
Travel is expected to be up to 75% of time. It will mainly be in the US and Canada, but it could involve some international travel.

What We Offer:

Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
Competitive salary reflecting skills, competencies, and potential
A career with a global packaging company where sustainability, safety, and inclusion are foundational to how we operate
Competitive total rewards package including medical, dental, and vision coverage options starting on your first day
Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options
401(k) retirement plan with company match and automatic contributions to support your long-term financial goals
Company-paid life insurance and disability coverage for financial protection
Mental health support and wellness programs designed to promote overall well-being
Generous paid time off, including company holidays, vacation, and paid parental leave
Tuition reimbursement and ongoing learning and development opportunities
Additional voluntary benefits such as legal services, identity protection, pet insurance, and more