Manager, Technical Services

Pure Storage; United States; Remote; USD 117,000 - 178,000; Full time

Job summary

A leading company in data storage is seeking a motivated Technical Services Manager to lead their team in Raleigh, North Carolina. The role involves developing talent, improving processes, and providing customer support in a dynamic environment. Candidates with a strong technical background and leadership experience are encouraged to apply. The company promotes a culture of innovation and professional growth.

Benefits

Flexible time off

Wellness resources

Company-sponsored team events

Qualifications

• 5+ years of experience in customer-facing technical services.
• 3+ years in a leadership role.
• Experience in troubleshooting complex technical problems.

Responsibilities

• Lead and scale technical services team operations.
• Document and train individual functions within the team.
• Address customer concerns and enhance customer satisfaction.

Skills

Team Development

Performance Management

Process Improvement

Cross-functional Collaboration

Customer Service Management

Innovative Mindset

Troubleshooting

Communication

Organizational Skills

Education

Bachelor's Degree

Tools

VMWare

Solaris

Linux

Windows

ITIL Certification

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE:

Pure Storage is seeking an experienced Manager for our Technical Services team in Raleigh, North Carolina. In this role you will lead and scale our team of technical services engineers, monitoring customer arrays 24x7. You will document and train individual functions within the team. The goal of this organization is to be the front-line helping our customers solve problems quickly and efficiently. This position is ideal for strong technical services managers looking to take the next step in their career and work in a fast-paced, entrepreneurial culture.

• Experience developing strong teams and individuals through recruiting, performance management and team professional development
• Performance history in identifying and solutioning for process improvements and a vision for scalability improvements
• Track record in successful cross-functional collaboration with other internal business units and stakeholders
• Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources
• Thought leadership, innovative mindset and ability to operate with minimal supervision
• Ability to be flexible with shifts with advance notice
• Ability to participate in on-call\after hours support rotation
• Participate in or contribute to projects as assigned

WHAT YOU NEED TO BRING TO THIS ROLE

• 5+ years of experience in customer-facing, technical services related work.
• 3+ years of experience in direct leadership as a people manager
• Must be willing to work the following shift: Monday - Friday from 7am - 4pm EST
• Track record in developing strong teams through recruiting, performance management and team professional development.
• Experience in the foundations of troubleshooting complex technical problems.
• Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
• Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus!
• Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!)
• Good communications and organizational skills
• Bachelor's Degree or equivalent years of experience

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$117,000 — $178,000 USD

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.

About the company

Pure Storage is a public company headquartered in Mountain View, California, United States.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.