Manager, Technical Adoption Architecture (Professional Services)

ironcladhq; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Ironclad is seeking a forward-thinking Manager, Technical Adoption Architecture to lead our AI-focused team of Technical Adoption Architects (TAAs), who are product experts and problem solvers responsible for helping customers realize value from Ironclad's CLM platform, agents, and AI offerings.

As a Manager, you will oversee a team on the forefront of agent and AI capabilities, coaching, and driving adoption.

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

We are seeking a forward-thinking Manager, Technical Adoption Architecture to lead our AI-focused team of Technical Adoption Architects (TAAs), who are product experts and problem solvers responsible for helping customers realize value from Ironclad's CLM platform, agents, and AI offerings. TAAs partner with customers from early proof of value through implementation, activation, and foundational adoption, translating customer goals into practical, scalable contracting solutions.

As a Manager, Technical Adoption Architecture, you'll oversee a team that is on the forefront of Ironclad's agent and AI product offerings. You'll ensure agentic solutions and AI capabilities are thoughtfully incorporated into customer deployments, while helping evolve how Professional Services delivers customer value, outcomes, and adoption. You'll provide hands-on support for complex or at-risk engagements, continuously improve delivery processes, and partner closely with cross-functional teams to ensure a seamless customer experience.

This is a people-first, customer-centric leadership role. You'll be responsible for coaching and developing TAAs, providing clear guidance, fostering an inclusive and high-performing team culture, and leading the team through change. You'll translate strategy into an executable plan, with a strong focus on development, retention, and team effectiveness. You'll also partner with Product and Engineering to provide early feedback and testing for new agent and AI capabilities ahead of general releases.

This is a hybrid role. Office attendance is required twice a week for collaboration and connection. There may be additional in-office days for team or company events.

What You Will Be Doing:

• Lead, mentor, and grow a high-performing team of Technical Adoption Architects
• Set clear performance expectations, provide regular feedback, and support career development, retention, and progression
• Translate Customer Value and Professional Services strategy into an executable team plan, operating rhythm, and set of measurable outcomes
• Oversee delivery of packaged service offerings, custom SOW delivery, and investment projects, incorporating agentic and AI-enabled solutions into customer deployments
• Guide the team in designing and building customer contracting processes in Ironclad, including workflows, templates, integrations, automations, and AI-supported experiences
• Provide hands-on support for complex or at-risk projects, strategic customer engagements, executive workshops, and stakeholder escalations
• Advise on staffing, resource planning, forecasting, and prioritization to ensure smooth project delivery and effective customer coverage
• Partner with Account Teams, Adoption Strategists, Enterprise Architects, Legal AI Specialists, Support, Customer Success, Product, and Engineering to improve the end-to-end customer experience
• Establish a regular feedback loop with Product and Engineering by involving the TAA team in early product feedback, testing, and readiness for new agent and AI capabilities
• Build the team's AI fluency so they can support customers in understanding how to apply AI responsibly, including what AI and agents can and cannot do, appropriate controls, risks, and tradeoffs within contracting workflows
• Continuously improve and evolve Professional Services toward a model centered on customer value, measurable outcomes, speed to value, and sustained adoption
• Build scalable processes, playbooks, tooling, and operating mechanisms that enable consistent delivery excellence and improve operational efficiency
• Identify opportunities to use AI tools internally to improve preparation, solution design, delivery efficiency, knowledge sharing, quality assurance, and team operations
• Analyze implementation data, customer feedback, and delivery insights to improve quality, time to value, adoption, and project health
• Be accountable for team KPIs, includin