Manager, Technical Adoption Architecture (Professional Services)

Ironclad; New York (NY); Hybrid; USD 134,000 - 168,000; Full time

Benefits offered by this job

Health coverage for employees

Parental leave

401(k) with employer match

Paid time off

Mental health support

Team events

Job summary

Ironclad is seeking a forward-thinking Manager, Technical Adoption Architecture to lead a team of Technical Adoption Architects focused on AI-enabled contracting solutions. You will drive adoption, coach talent, and partner across Product, Engineering, and Customer Success to deliver value for enterprise customers.

You’ll oversee delivery, shape strategy, and ensure scalable, customer-centric processes while advancing AI capabilities in client deployments.

Qualifications

• Proven experience managing or mentoring an implementation or customer-facing technical team.
• Delivery role with strong results in customer satisfaction and risk mitigation.
• 6-8 years in a SaaS, AI, or technology company.
• Experience with Ironclad or CLM systems preferred.
• Ability to explain AI concepts, limitations, and risks clearly.
• Experience diagnosing AI interactions and iterating on prompts.

Responsibilities

• Lead and grow a high-performing team of Technical Adoption Architects.
• Set clear performance expectations and support career development.
• Translate strategy into an executable team plan and operating rhythm.
• Oversee delivery of packaged service offerings and AI-enabled solutions.
• Guide the team in designing contracting workflows, templates, integrations, and AI experiences.
• Provide hands-on support for complex or at-risk projects and escalations.
• Partner with Account Teams, Adoption Strategists, Enterprise Architects, and Product/Engineering to improve the customer experience.
• Establish a regular feedback loop with Product and Engineering for early testing of new capabilities.

Skills

Leadership

SaaS/AI experience

Communication skills

Technical solution design

Enterprise customer engagement

AI capabilities understanding

Travel up to 10%

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

We are seeking a forward-thinking Manager, Technical Adoption Architecture to lead our AI-focused team of Technical Adoption Architects (TAAs), who are product experts and problem solvers responsible for helping customers realize value from Ironclad’s CLM platform, agents, and AI offerings. TAAs partner with customers from early proof of value through implementation, activation, and foundational adoption, translating customer goals into practical, scalable contracting solutions.

As a Manager, Technical Adoption Architecture, you’ll oversee a team that is on the forefront of Ironclad’s agent and AI product offerings. You’ll ensure agentic solutions and AI capabilities are thoughtfully incorporated into customer deployments, while helping evolve how Professional Services delivers customer value, outcomes, and adoption. You’ll provide hands‑on support for complex or at‑risk engagements, continuously improve delivery processes, and partner closely with cross-functional teams to ensure a seamless customer experience.

This is a people‑first, customer‑centric leadership role. You’ll be responsible for coaching and developing TAAs, providing clear guidance, fostering an inclusive and high‑performing team culture, and leading the team through change. You’ll translate strategy into an executable plan, with a strong focus on development, retention, and team effectiveness. You’ll also partner with Product and Engineering to provide early feedback and testing for new agent and AI capabilities ahead of general releases.

This is a hybrid role. Office attendance is required twice a week for collaboration and connection. There may be additional in‑office days for team or company events.

What You Will Be Doing:

• Lead, mentor, and grow a high-performing team of Technical Adoption Architects
• Set clear performance expectations, provide regular feedback, and support career development, retention, and progression
• Translate Customer Value and Professional Services strategy into an executable team plan, operating rhythm, and set of measurable outcomes
• Oversee delivery of packaged service offerings, custom SOW delivery, and investment projects, incorporating agentic and AI-enabled solutions into customer deployments
• Guide the team in designing and building customer contracting processes in Ironclad, including workflows, templates, integrations, automations, and AI-supported experiences
• Provide hands‑on support for complex or at‑risk projects, strategic customer engagements, executive workshops, and stakeholder escalationsAdvise on staffing, resource planning, forecasting, and prioritization to ensure smooth project delivery and effective customer coverage
• Partner with Account Teams, Adoption Strategists, Enterprise Architects, Legal AI Specialists, Support, Customer Success, Product, and Engineering to improve the end‑to‑end customer experience
• Establish a regular feedback loop with Product and Engineering by involving the TAA team in early product feedback, testing, and readiness for new agent and AI capabilities
• Build the team's AI fluency so they can support customers in understanding how to apply AI responsibly, including what AI and agents can and cannot do, appropriate controls, risks, and tradeoffs within contracting workflows
• Continuously improve and evolve Professional Services toward a model centered on customer value, measurable outcomes, speed to value, and sustained adoption
• Build scalable processes, playbooks, tooling, and operating mechanisms that enable consistent delivery excellence and improve operational efficiency
• Identify opportunities to use AI tools internally to improve preparation, solution design, delivery efficiency, knowledge sharing, quality assurance, and team operations
• Analyze implementation data, customer feedback, and delivery insights to improve quality, time to value, adoption, and project health
• Be accountable for team KPIs, including customer outcomes, adoption, time to value, project health, delivery quality, utilization, revenue delivery, gross margin, and implementation CSAT
• Work with Professional Services leadership on annual planning, team strategy, risk management, and change‑management priorities

What We Are Looking For:

• Demonstrated experience managing or mentoring an implementation, consulting, architecture, or customer-facing technical team
• Experience in a Professional Services delivery role, with strong results in customer satisfaction, project delivery, adoption, and risk mitigation
• 6-8 years of experience working with a SaaS, AI or technology company
• Experience with the Ironclad platform or other CLM systems strongly preferred
• Practical AI fluency and strong curiosity about emerging agent and AI capabilities, including the ability to explain AI concepts, limitations, risks, controls, and use cases clearly
• Experience diagnosing why an AI interaction or agent workflow did not produce the desired result and iterating on prompts, processes, or solution design preferred
• Strong technical solution‑design judgment, including experience with workflows, automations, integrations, platform architecture, sequencing, maintainability, and extensibility
• Ability to connect technical decisions to customer value, adoption outcomes, measurable success criteria, and long‑term platform ownership
• Experience translating strategy into an executable plan and leading teams through organizational or operating‑model change
• Strong communication and interpersonal skills, with the ability to establish a vision, inspire and grow a diverse team, and provide and receive feedback
• Proven ability to build scalable systems, improve operational efficiency, and adapt quickly in an evolving organization
• Comfortable working directly with enterprise customers, navigating complex stakeholder groups, and managing escalations
• Ability and willingness to travel up to 10%

Base Salary Range: $134,000 - $168,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy‑up plan options available
• Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off – take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre‑tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at

**UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.