Manager, TD Premier - Performance Insights and Strategic Planning

Socket.dev; Massachusetts; On-site; USD 91,000 - 146,000; Full time

Job summary

TD Bank Premier seeks a Business Management Specialist to oversee a diverse portfolio of activities for complex or high-risk areas, implementing policies and governance initiatives. Interfaces regularly with management to deliver work and ensure alignment with strategic objectives.

The role requires leading cross-functional programs, providing guidance, and driving enterprise initiatives with senior stakeholders.

Qualifications

• Undergraduate degree.
• 7+ years of relevant experience.
• Experience leading cross-functional programs.

Responsibilities

• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas.
• Leads / manages the integrated implementation of policies / processes / procedures across multiple functional areas.
• Provides direction and input to complex, enterprise-wide projects / initiatives with SME input.
• Facilitates discussions and provides thought leadership to executive audiences.
• Leads collaboration with management and teams for area of specialization, identifying issues and opportunities.

Education

Undergraduate degree

7+ years relevant experience

Job description

Work Location

Charlotte, North Carolina, United States of America

Hours

40

Pay Details

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Business Management, Strategy & Support

Job Description

TD Premier is a cornerstone of the One TD strategy, designed to deliver a seamless, elevated experience for our Mass Affluent customers. It is a Retail Program that delivers relationship banking, proactive advice and legendary service for our clients. It fosters deep collaboration across Retail and Wealth, embedding partnership at every level—from frontline coaching to strategic program evolution. By equipping colleagues with the skills and mindset to deliver white-glove service, our Leaders will ensure our brand promise is consistently upheld across all customer touchpoints.

The Business Mgmt Specialist manages a diverse portfolio of business management activities for complex or high risk functional area(s), and implement policies / processes and/or initiatives to meet business management, strategy and governance objectives. Interfaces regularly with management in the delivery of work activities.

Depth & Scope

• Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• Scopes of role may have enterprise impact
• Focuses on short to medium - term issues (e.g. 6-12 months)
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Oversees and/or independently performs tasks from end to end

Education & Experience

• Undergraduate degree
• 7+ years relevant experience

Customer Accountabilities

• Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas
• Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
• Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
• Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
• Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed

Shareholder Accountabilities

• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
• Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Assesses / identifies key issues and escape to appropriate levels and relevant stakeholders where required
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
• Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Leads relevant governance meetings or committees and related deliverables / outcomes
• Leads / facilitates and/or implements action/remediation plans to address performance/risk/governance issues

Employee/Team Accountabilities

• Provides thought leadership and/or industry knowledge for own area of expertise
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services
• Participates in knowledge transfer within the team and business units

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of