Manager, TD Premier - Performance Insights and Strategic Planning

TD Bank; Charlotte (NC); On-site; USD 91,000 - 146,000; Full time

Job summary

TD Bank in Charlotte, North Carolina, is seeking a seasoned business management professional with 7+ years of experience to lead and guide cross-functional initiatives within TD Premier. Based in a dynamic retail-focused program, this role emphasizes strategic direction, governance, and collaborative execution.

The position requires an undergraduate degree and extensive experience across enterprise processes, with responsibility for end-to-end projects and stakeholder coordination.

Qualifications

• Undergraduate degree.
• 7+ years relevant experience.

Responsibilities

• Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy.
• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas.
• Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas.
• Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation.
• Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.).
• Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management.
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed

Education

Undergraduate degree

Job description

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

TD Premier is a cornerstone of the One TD strategy, designed to deliver a seamless, elevated experience for our Mass Affluent customers. It is a Retail Program that delivers relationship banking, proactive advice and legendary service for our clients. It fosters deep collaboration across Retail and Wealth, embedding partnership at every level-from frontline coaching to strategic program evolution. By equipping colleagues with the skills and mindset to deliver white-glove service, our Leaders will ensure our brand promise is consistently upheld across all customer touchpoints.

Depth & Scope:

• Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• Scopes of role may have enterprise impact
• Focuses on short to medium - term issues (e.g. 6-12 months)
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• Oversees and/or independently performs tasks from end to end

Education & Experience:

• Undergraduate degree
• 7+ years relevant experience

Customer Accountabilities:

• Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas
• Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
• Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
• Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
• Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed

Shareholder Accountabilities:

• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
• Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Assesses / identifies key issues and escalates to appropriate levels and relevant stakeholders where required
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
• Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
• Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Leads relevant governance meetings or committees and related deliverables / outcomes
• Leads / facilitates and/or implements action/remediation plans to address