Manager System Security

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Security Operations Manager to lead hospital-wide security programs and ensure the safety of patients, families, and staff. You will oversee security personnel, post orders, risk assessments, and the coordination of emergency response efforts.

Required are 7+ years in security leadership and a Bachelor's degree or equivalent experience; CHPA/CPP certifications are preferred.

Qualifications

• 7 years of experience in security, law enforcement, military, safety or EMS in a supervisory or leadership capacity.
• Experience with healthcare regulatory bodies.

Responsibilities

• Develop, implement, and manage hospital-wide security protocols, post orders, and procedures.
• Monitor and evaluate security operations, identifying risks and mitigating threats.
• Oversee operations and maintenance of security equipment, such as surveillance systems and access control.
• Recruit, train, schedule, supervise security staff to ensure adherence to hospital policies and regulations.
• Conduct performance reviews and provide feedback to team members.
• Address team members disciplinary matters in coordination with Human Resources.
• Develop, track, and analyze security performance metrics, including incident response times, risk mitigation, and compliance audits.
• Provide data-driven recommendations to improve security processes and reduce operational inefficiencies.
• Manage the security department budget, ensuring cost-effectiveness while maintaining quality and compliance standards.
• Identify and implement best practices to maximize the return on investment for security program and technology.
• Develop and maintain emergency response plans, ensuring readiness for incidents such as active shooter scenarios, natural disasters, and patient disturbances.
• Serve as the point of contact during crises, coordinating with law enforcement and emergency responders as needed.
• Ensure compliance with local, state, and federal regulations, including Joint Commission standards related to hospital safety and security.
• Maintain detailed records and reports of security incidents, investigations, and audits.
• Conduct regular risk assessments and internal audits to identify vulnerabilities.
• Collaborate with hospital leadership, nursing, and administrative teams to ensure security measures support clinical and operational needs.

Skills

Security leadership

Crisis management

Audit & risk assessment

Presentation skills

Coaching skills

Education

Bachelor's degree

5+ years supervisory security

Job description

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

7:30 AM

Shift End Time

4:00 AM

Worker Sub-Type

Regular

Job Description

Children's Healthcare of Atlanta is committed to providing a safe and secure environment for our patients, visitors, and staff. As the manager system security, you will lead our security team and ensure the highest standards of safety and security. Your strategic vision and leadership will be instrumental in protecting our community and assets.

Experience

• 7 years of experience in security, law enforcement, military, safety or EMS in a supervisory or leadership capacity
• Experience with healthcare regulatory bodies

Preferred Qualifications

• 2 years of healthcare management preferred
• Certified Healthcare Protection Administrator (CHPA) through International Association for Healthcare Security and Safety (IAHSS) preferred
• Certified Protection Professional (CPP) through Advancing Security Worldwide (ASIS)

Education

• Bachelor's degree or 5 years of experience in a supervisory role in security, law enforcement, military, safety or EMS

Certification Summary

• International Association for Healthcare Security and Safety (IAHSS) supervisor certification within 12 months of employment or upon internal transfer, if Certified Healthcare Protection Administrator (CHPA) certification not already obtained.

Knowledge, Skills, And Abilities

• Ability to conduct security and safety assessments
• Knowledge of Joint Commission standards related to environment of care
• Thorough knowledge and understanding of state criminal code, liability issues/risk management, basic occupational safety and health administration regulations, and other applicable standards such as National Fire Protection Association, Americans with Disabilities Act, and Health Insurance Portability and Accountability Act.
• Ability to function independent of direct supervision
• Ability to apply sound judgement and confidentiality in the handling of sensitive information
• Must be knowledgeable of liability issues and able to maintain emergency preparedness protocols
• Presentation skills
• Crisis intervention
• Problem-solving
• Coaching skills
• Empathic listening
• Organizational skills
• Negotiating skills
• Training skills

Job Responsibilities

Security Operations Management

• Develop, implement, and manage hospital-wide security protocols, post orders, and procedures.
• Monitor and evaluate security operations, identifying risks and mitigating threats.
• Oversee operations and maintenance of security equipment, such as surveillance systems and access control.

Leadership and Supervision

• Recruit, train, schedule, supervise security staff to ensure adherence to hospital policies and regulations.
• Conduct performance reviews and provide feedback to team members.
• Address team members disciplinary matters in coordination with Human Resources.

Business Operations and Metrics

• Develop, track, and analyze security performance metrics, including incident response times, risk mitigation, and compliance audits.
• Provide data-driven recommendations to improve security processes and reduce operational inefficiencies.
• Manage the security department budget, ensuring cost-effectiveness while maintaining quality and compliance standards.
• Identify and implement best practices to maximize the return on investment for security program and technology.

Emergency Preparedness and Response

• Develop and maintain emergency response plans, ensuring readiness for incidents such as active shooter scenarios, natural disasters, and patient disturbances.
• Serve as the point of contact during crises, coordinating with law enforcement and emergency responders as needed.

Compliance and Reporting

• Ensure compliance with local, state, and federal regulations, including Joint Commission standards related to hospital safety and security.
• Maintain detailed records and reports of security incidents, investigations, and audits.
• Conduct regular risk assessments and internal audits to identify vulnerabilities.

Interdepartmental Collaboration

• Collaborate with hospital leadership, nursing, and administrative teams to ensure security measures support clinical and operational needs.
• Address security concerns of patients, families, and staff with sensitivity and professionalism.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1001 Johnson Ferry Rd

Job Family

Security