Manager, Surveillance Operations Shift

sanmanuel; Highland (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

San Manuel invites applications for the Manager, Surveillance Operations Shift role under the Senior Manager, Surveillance Operations. The position oversees surveillance activities across tribal enterprises, including live observation and video review, to detect incidents and respond promptly.

You will lead the Surveillance Monitor Room team, align operations with gaming laws, and escalate significant incidents to senior leadership while supporting training and performance development.

Qualifications

• Bachelor's degree in criminal justice, accounting, law, psychology or related field.
• Minimum of three (3) years' experience in casino surveillance or related field.
• Minimum of three (3) years' experience managing functions, teams or departments.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements.

Responsibilities

• Oversees surveillance across all tribal enterprises to detect cheating, incidents, and policy violations.
• Directs Surveillance Monitor Room operations, schedules, and performance assessments.
• Provides strategic recommendations to enhance game protection and risk mitigation.
• Ensures adherence to gaming laws, SMTGC regulations, and internal policies.
• Leads recruitment, onboarding, and ongoing training for surveillance staff.
• Prepares weekly, monthly, and annual operation reports for leadership.
• Reviews incident footage and communicates significant events to Senior Management.
• Maintains compliance with internal controls and auditing standards.

Skills

Verbal and written communication

Education

Bachelor's degree in criminal justice, accounting, law, psychology or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Under the direction of the Senior Manager, Surveillance Operations, the Manager, Surveillance Operations Shift oversees surveillance activities across all tribal enterprises, ensuring effective monitoring through live observation and video review to detect and respond to incidents. This role leads the Surveillance Monitor Room team, aligning operations with organizational goals and evaluating performance for compliance with established procedures while ensuring adherence to gaming laws and regulations across all venues and escalates significant incidents to senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and ensures comprehensive monitoring of all tribal enterprises, including casino gaming operations and related activities, through live observation, video review, and/or casino programs that support the gaming operations of the casino that detect cheating, advantage play, criminal or fraudulent behavior, suspicious incidents, injuries, illnesses, and violations of departmental policies and procedures.
• Directs and supports the operations of the Surveillance Monitor Room by implementing and aligning team activities with organizational goals; establishes work schedules and assignments, evaluates team performance through visual observation and report review, and verifies task completion to ensure adherence to established procedures and standards.
• Demonstrates extensive gaming knowledge of casino table games, related equipment and gameplay techniques including awareness of emerging cheats and scams. Provides strategic recommendations to enhance game protection or mitigate risks through cost-effectiveness within surveillance operations.
• Implements Surveillance Department protocols and strategic initiatives, aligning daily operations with the key priorities of the Yuhaaviatam of San Manuel Nation (YSMN) and the San Manuel Tribal Gaming Commission (SMTGC) to ensure regulatory compliance, and organizational alignment.
• Contributes to the recruitment and onboarding of operations personnel and facilitates the development and execution of ongoing training; collaborates with Surveillance Senior Management to recommend enhancements to departmental standards, ensuring effective coaching, mentoring, and performance development of team members.
• Prepare and assist with a range of operational reports detailing weekly, monthly, and annual activities or incidents across Yaamava' Resort & Casino (YRC), and properties owned and operated by the Yuhaaviatam of San Manuel Nation (YSMN) ensuring accurate documentation and timely submission.
• Ensures the accuracy of incident reports by reviewing, analyzing, and confirming surveillance footage; promptly communicates significant incidents directly to Surveillance Senior Management to ensure timely awareness and appropriate response.
• Ensures compliance with all applicable gaming laws and regulations across the Casino, Yaamava' Podium, Hotel, Event Center, Pool Deck, Retail, and Food & Beverage venues, including but not limited to the National Indian Gaming Commission's Minimum Internal Control Standards (MICS) for Class II and III gaming, the U.S. Bank Secrecy Act ("Title-31"), the Tribal-State Gaming Compact, Tribal Gaming Ordinances, and the Team Member Handbook.
• Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION , EXPERIENCE AND QUALIFICATIONS

• A Bachelor's degree in criminal justice, accounting, law, psychology or related field required.
• A minimum of three (3) years' experience in casino surveillance or related field required.
• A minimum of three (3) years' experience managing functions, teams or departments required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Strong verbal and written communication skills with the ability to communicate and or conduct presentations to staff, Executives and/or Senior Leadership. Must possess upper-intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook), commercial database systems, and internet research skills. The ability to successfully pass an internal certification on all table games offered at Yaamava' Resort & Casino within the first six (6) months is required.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming licen