Manager, Supporter Relations

Gotham FC; Jersey City (NJ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Employee-funded

Job summary

Gotham FC in Jersey City, NJ is seeking a Manager, Supporter Relations to serve as the primary liaison between the club and its supporter groups and fan community.

This role requires visibility at matches and events, strong stakeholder skills, and the ability to navigate dynamic fan culture with honesty and care.

You will collaborate with Marketing, Ticketing, and Operations to enhance the supporter experience and help grow Gotham FC's passionate community.

Qualifications

• 3+ years of experience in fan engagement, supporter relations, community management, or a closely related field, ideally within soccer.

Responsibilities

• Serve as the primary point of contact for all official Gotham FC supporter groups, building and maintaining relationships with SG leadership.
• Negotiate and manage supporter group agreements, including section allocations, match day benefits, and club resources.
• Proactively facilitate regular communication between the club and supporter groups.
• Navigate supporter community dynamics with cultural competency, discretion, and a clear understanding of what makes fan culture thrive.
• Represent the supporter community's perspective internally, advocating for their needs across departments including Marketing, Ticketing, and Match Day Operations.
• Facilitate the creation of governance structures among multiple supporter groups.
• Own the end-to-end supporter experience on match days, from pre-match coordination with SGs to in-stadium presence and post-match follow-up.
• Manage supporter section logistics, including tifo coordination, flag/banner policies, drumming and chanting protocols, and any match day activations.
• Serve as the club's on-the-ground liaison between supporter groups and stadium/operations staff.
• Plan and execute supporter-specific match day programming, including heritage celebrations, supporter initiatives, and special activations.
• Identify and resolve match day issues in real time, with a calm and solutions-oriented approach.
• Develop and execute a supporter growth strategy that expands Gotham FC's organized fan base, with particular attention to Queens and the broader New York metropolitan area.
• Build pathways for new and casual fans to connect with the supporter community, including orientation programming, supporter group recruitment, and grassroots outreach.
• Partner with Ticketing and Marketing to align supporter growth with membership and season ticket goals.
• Track and report on supporter community metrics and use data to inform strategy.
• Collaborate with the Community Impact team to connect supporter culture with the club's broader community work, identifying opportunities for SGs to participate in impact programming and vice versa.
• Partner with the Content and Social teams to tell supporter stories, celebrate SG culture, and amplify the voices of the fan community.
• Work with Communications to manage supporter-related announcements, policy changes, and sensitive fan community issues.
• Support the planning and execution of pre-season supporter events, end-of-season celebrations, and other touchpoints throughout the club calendar.
• Help build the systems, processes, and institutional knowledge that allow the Supporter Relations function to scale.

Skills

Fan engagement

Stakeholder management

Excellent communicator

Public presence

Multilingual (Spanish a plus)

Job description

NJ/NY Gotham FC (“Gotham FC” or “the Club”) is a National Women’s Soccer League (“NWSL”) team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ. At Gotham FC, we don’t just play soccer; we set trends, challenge the status quo, and lead with bold creativity. While our roots are grounded in the tradition of the beautiful game, everything else about us is fiercely original. We’re here to redefine expectations, break boundaries, and build something that hasn’t been done before. If you’re ready to push the limits and make an impact, you belong at Gotham FC.

The Role

The Manager, Supporter Relations is the club's primary relationship holder with Gotham FC's organized supporter groups and broader fan community. This person is the conduit between the club and its most passionate advocates, building trust, managing relationships, and ensuring that the supporter experience at every touchpoint reflects the culture and values of Gotham FC. This is not a behind-the-desk role. The Manager, Supporter Relations is a visible, consistent presence at matches, community events, and supporter gatherings. They know the leaders of every supporter group by name, understand the changing dynamics within the supporter community, and can navigate complex fan relationships with both honesty and care.

This role sits within the Community department and reports to the Vice President of Community & Impact.

Key Responsibilities

Supporter Group Relations

• Serve as the primary point of contact for all official Gotham FC supporter groups, building and maintaining genuine, trust-based relationships with SG leadership.
• Negotiate and manage supporter group agreements, including section allocations, match day benefits, and club resources.
• Proactively facilitate regular communication between the club and supporter groups.
• Navigate supporter community dynamics with cultural competency, discretion, and a clear understanding of what makes fan culture thrive.
• Represent the supporter community's perspective internally, advocating for their needs and concerns across departments including Marketing, Ticketing, and Match Day Operations.
• Facilitate the creation of governance structures among multiple supporter groups.

Match Day Experience

• Own the end-to-end supporter experience on match days, from pre-match coordination with SGs to in-stadium presence and post-match follow-up.
• Manages supporter section logistics, including tifo coordination, flag/banner policies, drumming and chanting protocols, and any match day activations specific to the supporter sections.
• Serve as the club's on-the-ground liaison between supporter groups and stadium/operations staff.
• Plan and execute supporter-specific match day programming, including heritage celebrations, supporter initiatives, and special activations.
• Identify and resolve match day issues in real time, with a calm and solutions-oriented approach.

Fan Development & Growth

• Develop and execute a supporter growth strategy that expands Gotham FC's organized fan base, with particular attention to Queens and the broader New York metropolitan area.
• Build pathways for new and casual fans to connect with the supporter community, including orientation programming, supporter group recruitment, and grassroots outreach.
• Partner with Ticketing and Marketing to align supporter growth with membership and season ticket goals.
• Track and report on supporter community metrics and use data to inform strategy.

Community & Cross-Functional Collaboration

• Collaborate with the Community Impact team to connect supporter culture with the club's broader community work, identifying opportunities for SGs to participate in impact programming and vice versa.
• Partner with the Content and Social teams to tell supporter stories, celebrate SG culture, and amplify the voices of the fan community.
• Work with Communications to manage supporter-related announcements, policy changes, and sensitive fan community issues.
• Support the planning and execution of pre-season supporter events, end-of-season celebrations, and other touchpoints throughout the club calendar.

Leadership

• Help build the systems, processes, and institutional knowledge that allow the Supporter Relations function to scale.

Qualifications

Required

• 3+ years of experience in fan engagement, supporter relations, community management, or a closely related field, ideally within soccer.
• Deep familiarity with soccer supporter culture: how organized supporter groups work, what they value, and how to build productive relationships with SG leadership.
• Demonstrated experience managing complex stakeholder relationships with honesty, care, and cultural sensitivity.
• Strong presence and credibility in match day environments. Must be comfortable being visible, accessible, and responsive in high-energy settings.
• Excellent communicator, both in writing and in person. Able to represent the club professionally while speaking the language of the fan community.
• Availability and willingness to work match days, evenings, and weekends as required by the club calendar.
• Based in the New York metropolitan area or willing to relocate.

Preferred

• Experience working with or within a supporter group or fan organization.
• Existing relationships within the NY/NJ soccer community.
• Multilingual - Spanish or other languages spoken in New York's soccer community a plus.
• Experience with community organizing, grassroots outreach, or advocacy work.
• Familiarity with the Queens soccer community and the New York metropolitan market.

Location:

This position is a hybrid position, based at Gotham FC’s business office in Jersey City, New Jersey, with additional remote days. Ability to attend all home games and any mandatory events necessary. A willingness to travel for other business-related needs, as they arise.

Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.

Job type: Full-time/Exempt position

Salary range: $70-90k annually

Benefits: Medical, Dental & Vision benefit plans available for Employee and Family, Employee-funded 401(k) option

This job description is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The person in this role may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This job description may be modified from time to time, at the sole discretion of Gotham FC. This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization.

The existence of this job description does not modify the employee’s “at-will” status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.