Supplemental Health Claims Manager

American Public Life Insurance Company; Oklahoma City (OK); On-site; USD 95,000 - 125,000; Full time

Job summary

American Public Life Insurance Company in Oklahoma City seeks a Manager for Supplemental Medical Benefits to direct Disability, Absence Management and Supplemental Medical claim processing. You will guide a team, align goals with leadership, and ensure accurate, timely processing within regulatory frameworks.

Responsibilities include resolving complex claims with senior guidance, mentoring staff, and driving process improvements to enhance service quality in a paperless environment.

Qualifications

• Minimum 6 years in leadership/management position.
• Minimum 7–10 years in insurance-related position with 4 years life claims experience.
• Company and industry knowledge required, including domestic and international markets.
• Strong oral and written communications skills.
• Proven analytical ability and case management skills.

Responsibilities

• Direct and oversee a team of leaders and colleagues responsible for Disability, Absence Management and Supplemental Medical claim processing.
• Work with Supervisors and leadership to set and manage goals and performance expectations to ensure timely, compliant processing.
• Assist Director with resolving complex claim issues and defense of lawsuits when needed.
• Mentor Supervisors and colleagues, ensuring feedback and development within area of responsibility.
• Lead department improvement initiatives to enhance processes, procedures and systems for a better customer experience.

Skills

Leadership

Insurance

Communication

Analytical

Policy Knowledge

Tools

Microsoft Office

Job description

## Manager, Supplemental Medical BenefitsApplylocations: Oklahoma City, Oklahomatime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR841\*Direct and oversee a team, or teams, of highly skilled leaders and/or Colleagues who are responsible for Disability, Absence Management and/or Supplemental Medical claim processing. Work with Supervisors, highly skilled Colleagues and other departmental or divisional leadership to set and manage goals and performance expectations which support accurate, fair service and the timely claim processing which comply with state and federal regulations. Assist Director with resolving the most complex claim issues and/or working with internal and external legal representatives to provide direction and support in defense of lawsuits and to help keep litigation to a minimum.\*Actively manage staff and plans for the appropriate allocation and use of resources; analyze past workloads to determine future needs and identify service trends which may detract from providing quality service to the Customer. Develop Supervisors and Colleagues within area of responsibility, giving appropriate feedback on performance to ensure strengths are reinforced and areas needing improvement are appropriately addressed. Hold Supervisors accountable for Colleague development within their area of responsibility. \*Demonstrate advanced judgement and collaborate with other leaders to leverage past experience to develop standardized processes and procedures which focus on advancing the service provided. Work with others to identify deficiencies and areas of improvement. Act as a mentor and motivate Colleagues to provide superior service. Lead department or division improvement initiatives which result in improved processes, procedures and systems which support a positive Customer experience.Skills & expiercne* **Minimum 6 years in leadership/management position*** **Minimum 7-10 years in insurance-related position with 4 years minimum fife claims experience*** **Company and industry knowledge required, including domestic and international markets*** **Strong oral and written communications skills, including outstanding interpersonal and consultative skills*** **Strong leadership skills, excelling in analyzing and adjusting organization and department procedures for maximum efficiency*** **Diplomacy and decision making capabilities*** **Proven analytical ability and case management claim skills*** **Proficient with PC Windows-based software, including Microsoft Office*** **Easily adapts to new software/technology applications and is able to excel in a paperless environment**