Manager, Student Housing Operations & Quality Assurance

University of Louisville; Fort Worth (TX); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

University Housing at the University of Louisville is seeking a Manager, Student Housing (Quality Assurance and Summer Operations) to lead QA, asset management, and summer programs. The role ensures safety, regulatory compliance, and customer service standards across the housing portfolio while driving revenue goals to keep occupancy costs low.

The position supervises staff, coordinates work orders, and oversees contracts, billing, and reports in partnership with departmental finance.

Qualifikationen

• Bachelor's degree in a related field and four years of relevant experience or equivalent
• Master's degree preferred in higher education, student affairs, business admin, hospitality or operations management
• Experience with asset management software and work-order systems
• Demonstrated success in project management and coordinating multiple stakeholders

Aufgaben

• Lead QA, asset management, room-turn and summer operations for UHRE
• Develop audits and inspections of custodial, maintenance and services
• Generate reports for strategic planning, revenue analysis and risk
• Administer contracts, billing and revenue reporting with finance partners
• Oversee work-control systems and lifecycle of maintenance requests, staffing and scheduling
• Support fall/wall or seasonal room turns and compliance with standards

Kenntnisse

Operations management

Project management

Quality assurance

Customer service

Ausbildung

Bachelor's degree in related field

Master's degree in higher education or related field

Tools

StarRez

Monday.com

AssetPlanner

Microsoft Office

Jobbeschreibung

University Housing at the University of Louisville is seeking a Manager, Student Housing (Quality Assurance and Summer Operations) to lead QA, asset management, and summer programs. The role ensures safety, regulatory compliance, and customer service standards across the housing portfolio while driving revenue goals to keep occupancy costs low.

The position supervises staff, coordinates work orders, and oversees contracts, billing, and reports in partnership with departmental finance.