Manager Strategic Program Delivery and Operations

Highmark Health; Louisiana (MO); Hybrid; USD 118,400 - 196,800; Full time

Job summary

Highmark Health seeks a Manager Strategic Program Delivery and Operations to lead cloud operations and steer ERP transformation across Enterprise Finance and Supply Chain. The role blends technology acumen with strategic oversight, delivering value, improving efficiency, and aligning initiatives with business goals.

The ideal candidate will guide teams, foster collaboration, and drive customer-focused execution.

Qualifications

• 3 years in a leadership role.

Responsibilities

• Lead the strategic planning and execution of cloud and ERP initiatives across Finance and Supply Chain.
• Oversee portfolio management from initiation through execution, aligning with strategic goals.
• Define KPIs, metrics, and SLAs to monitor performance, cost, and support baselines.
• Drive continuous improvement and best practices across operations.

Skills

Cloud operations

Project management

Leadership

Strategic thinking

Stakeholder management

Education

Bachelor's degree

Master's degree

Tools

ITIL

Job description

Manager Strategic Program Delivery and OperationsSkip to main contentThank you for your interest in employment at a Highmark Health company. Highmark Health uses an online application process. If you participate in the online application process through this Workday site, your personal information will be collected, including but not limited to data such as your resume and resume content, education, contact information, address, city, postal code, country, phone number, email address, IP address, as well as any other personal information you choose to provide. As part of the online application process, we will provide details such as how we will use the data that we collect and where such information is processed. We will also ask for your consent to use the data for purposes contained in the Highmark Health Data Protection Statement and the GDPR Data Protection Consent for Job Applicants, and for all other permissible purposes.# CareersManager Strategic Program Delivery and Operations page is loaded## Manager Strategic Program Delivery and OperationsApplyremote type: Remotelocations: PA, Working at Home - Pennsylvania: MD, Working at Home - Maryland: WA, Working at Home - Washington: NC, Working at Home - N Carolina: LA, Working at Home - Louisianatime type: Full timeposted on: Posted Todayjob requisition id: J284899## **Company :**Highmark Health## **Job Description :****JOB SUMMARY**The Strategic Program Delivery and Operations manager is a strategic and influential role designed to steer and innovate cloud operations and lead the transformation through Oracle Cloud ERP (and other project) implementations within Enterprise Finance and Supply Chain organizations. This position calls for a visionary leader who can blend technological acumen with strategic business insights to drive operational excellence and transformative outcomes. The ideal candidate will possess a deep understanding of cloud services and ERP systems, demonstrating an ability to navigate complex transformation initiatives with a focus on delivering value, enhancing operational efficiency, and achieving strategic business goals. This role demands a leader who is adept at fostering collaboration, inspiring innovation, and cultivating a culture that prioritizes purposeful execution, teamwork, and a customer-first approach. Through strategic direction and impactful leadership, the this manager will play a crucial role in shaping the future of the organization’s cloud and ERP landscape, ensuring alignment with overall business objectives and delivering sustainable growth and competitive advantage.**ESSENTIAL RESPONSIBILITIES*** Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.* Lead the strategic planning and execution of systems across Finance and other areas, ensuring operational excellence and alignment with business priorities through the management of the organization's portfolio of technology and non-technology initiatives from initiation through execution, ensuring alignment with strategic goals. Establish and report upon qualitative and quantitative measurements of project status and success.* Own all aspects of the cloud operations process lifecycle, including strategy, planning, and cloud governance, including the Change Advisory/Change Control Board, and oversee change management activities.* Drive operational excellence through the identification and implementation of continuous improvement initiatives, best practices, and procedures across all areas of operations. Define KPIs, metrics, and SLAs to measure and monitor performance, cost, and support baselines.* Champion continuous improvement initiatives for tools and processes to support the expansion of cloud services and customer base.* Other duties as assigned or requested.**EXPERIENCE****Required*** 3 years of experience in management or leadership role.* 6 years of experience in project management.**Preferred*** 5 years of experience in consulting, technology services, cloud operations, or related field.**SKILLS*** Track record of driving transformational change, leading teams, developing talent, and building relationships* Outstanding customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development* Analytical and problem-solving skills* Strong leadership and interpersonal skills**EDUCATION****Required*** Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.**Preferred*** Masters**LICENSES or CERTIFICATIONS****Required*** Project Management Professional (PMP)**Preferred*** Information Technology Infrastructure Library (ITIL)* Lean Six Sigma**Language (Other than English):**None**Travel Requirement:**0% - 25%**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS****Position Type**Office- or Remote-basedTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredNoLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarely***Disclaimer:*** *The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.* ***Compliance Requirement****: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.* *As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.* *Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.***Pay Range Minimum:**$118,400.00**Pay Range Maximum:**$196,800.00*Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.*