Manager Strategic Accounts

Sotera Health Company; Oak Brook (IL); On-site; USD 92,000 - 149,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision

401(k) with company match

Paid holidays and vacation

Education assistance

Parental leave

EAP

Job summary

Sotera Health Company seeks a Manager, Strategic Accounts to drive growth and retention across a portfolio of mid-sized multinational clients in Pharmaceuticals and Medical Device segments. You will develop and execute go-to-market strategies, manage cross-functional initiatives, and lead complex deal structuring to deliver integrated solutions.

The role requires 8+ years in customer-facing sales or strategic account management, with a focus on large, multi-site healthcare customers.

Qualifications

• Bachelor’s degree in business, Marketing, Life Sciences, or related field.
• 8+ years of customer-facing experience in sales, strategic account management, or commercial operations.
• Experience managing multi-site accounts in healthcare, life sciences, or regulated industries preferred.

Responsibilities

• Own revenue and growth targets across strategic accounts; drive pricing, renewals, and risk mitigation.
• Build multi-tier relationships with client stakeholders; serve as primary contact for customer matters.

Skills

Strategic account management

Customer-facing roles

Cross-functional collaboration

CRM familiarity

Education

Bachelor’s degree

Advanced degree preferred

Tools

CRM software

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

We’re seeking a Manager, Strategic Accounts who is responsible for driving growth and retention across a portfolio of new, emerging, and existing mid-sized multinational clients, with a focus on the key strategic sub-verticals of Pharmaceuticals and Medical Device segments. This role demands a strong blend of strategic planning, cross-functional collaboration, and operational excellence to support expansion within these key growth segments. Success in this position hinges on the development and execution of targeted go-to-market strategies that align with industry trends and leverage key associations and effective pipeline management all designed to deliver integrated, cross-business solutions.

Duties And Responsibilities

• Own full accountability for revenue and growth targets across strategic account portfolio. Drive global pricing strategies, renewal playbooks, and risk mitigation planning.
• Build and maintain strong, multi-tiered relationships with client stakeholders, including mid- and senior-level decision-makers and serve as the primary point of contact for all customer-related matters
• Deliver professional, insight-driven Quarterly Business Reviews (QBRs), aligning client expectations with performance outcomes and strategic goals.
• Develop and execute comprehensive strategic account plans focused on retention, revenue growth, client expansion (short- and long-term), margin improvement, and cross-business unit (XBU) penetration.
• Lead complex deal structuring involving multiple business units, geographies and/or service lines.
• Oversee the timely and accurate execution of client contracts, including navigating approval processes and presenting contract metrics through the DOA process.
• Maintain a deep understanding of industry trends and market dynamics to proactively position services and solutions.
• Lead strategic cross-functional initiatives through coordination of internal stakeholders to deliver on client goals.
• Maintain accurate CRM records to ensure data integrity and enable clear forecasting, reporting, and pipeline management.

Experience And Skills Required

• Bachelor’s degree in business, Marketing, Life Sciences, or related field; advanced degree preferred.
• 8+ years of customer-facing experience in sales, strategic account management, or commercial operations.
• Experience managing multi-site accounts with moderate complexity in healthcare, life sciences, or regulated industries strongly preferred.

Pay & Benefits

Pay: $92,000–$149,000 annually, based on experience, qualifications, and skills.

Sotera Health Offers a Competitive Benefits Package That Includes

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.

VEVRAA Federal Contractor

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.