Inside Sales Representative

Sotera Health Company; Oak Brook (IL); On-site; USD 63,000 - 95,000; Full time

Job summary

Sotera Health Company is seeking an Inside Sales Representative to own and grow a portfolio of small accounts in Oak Brook. You will be the primary commercial contact for pricing, orders and issues, driving retention and upsell opportunities while collaborating with operations, CS and finance.

Ideal candidates have 2–4 years in inside sales or account management, strong communication, and a proactive, ownership-minded approach.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years in inside sales or account management.
• Experience managing multiple small value accounts.
• Strong communication skills (verbal & written).
• High organization and follow-up discipline.
• Commercial mindset (pricing, upsell).
• Ability to manage high volume of accounts.
• Proactive and responsive profile; hands-on approach.
• Customer focused with fast response and sense of urgency.
• Strong ownership mindset and accountability.

Responsibilities

• Own and manage a portfolio of small accounts.
• Be the main point of contact for all commercial topics (pricing, orders, issues, follow-ups).
• Drive retention and identify upsell opportunities.
• Respond to inbound RFQs and new small account leads.
• Manage pricing within defined guidelines and follow up on quotes.
• Coordinate internally with operations, CS and finance.
• Resolve customer issues and support after-sales when needed.
• Keep CRM updated (pipeline, opportunities, pricing).
• Reactivate inactive or declining accounts.
• Support field sales by taking full ownership of transactional business.

Skills

Portfolio management

Account management

Sales negotiation

Communication

Organization

Pricing/upsell

CRM proficiency

Customer focus

Ownership mindset

Education

Bachelor’s degree or equivalent experience

Job description

## Inside Sales RepresentativeApplylocations: Oak Brooktime type: Full timeposted on: Posted Todayjob requisition id: R-2026-712The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health.Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.Manage and grow a portfolio of small accounts (<$100K/year), acting as the main commercial contact and ensuring retention, responsiveness, and revenue growth.**Duties and Responsibilities**• Own and manage a portfolio of small accounts• Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups)• Drive retention and identify upsell opportunities• Respond to inbound RFQs and new small account leads• Manage pricing within defined guidelines• Follow up on quotes to convert into orders• Coordinate internally with operations, CS and finance• Resolve customer issues and support after-sales when needed• Keep CRM updated (pipeline, opportunities, pricing)• Reactivate inactive or declining accounts• Support field sales by taking full ownership of transactional business**Success Metrics**• Revenue retention and growth• Quote conversion rate• Response time to customers• Pipeline visibility / CRM discipline**Experience and Skills Required*** Bachelor’s degree or equivalent experience* 2–4 years in inside sales or account management* Experience managing multiple small value accounts* Strong communication* High organization and follow-up discipline* Commercial mindset (pricing, upsell)* Ability to manage high volume of accounts* Proactive and responsive Profile* Hands-on* Customer focused* Fast response / sense of urgency* Strong ownership mindset Structure**Pay & Benefits****Pay: $63,000–$95,000 annually**, based on experience, qualifications, and skills.Sotera Health offers a competitive benefits package that includes:* Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts* 401(k) program with Company match that immediately vests* Paid holidays, vacation and sick time* Free financial planning assistance* Paid parental leave* Education assistance* Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance* Employee Assistance Program (EAP)All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.VEVRAA Federal ContractorSotera Health goes to market through its three best-in-class businesses – Sterigenics, Nordion and Nelson Labs. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.