Manager, Strategic Accounts

Quest Oracle Community; California, Northern (MO, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Quest Oracle Community is seeking a Manager, Strategic Accounts in Valencia, CA to lead aftermarket sales initiatives and expand market share. You will manage customer relationships, develop strategic plans, and coordinate with cross-functional teams to deliver value.

The role requires a track record of building revenue, guiding negotiations, and leading a team of sales and customer service professionals. Travel up to 50% may be required to support business development and customer engagements.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years in sales, business development, or account management in manufacturing/aerospace/industrial environments.
• 3+ years in leadership roles managing teams.
• Proven track record of achieving sales growth and revenue targets.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Develop and implement strategic sales plans to achieve aftermarket revenue and profitability objectives.
• Identify, qualify, and pursue new aftermarket business opportunities with existing and prospective customers.
• Lead, coach and mentor aftermarket Sales and customer service teams.
• Manage and grow customer relationships as primary contact for aftermarket products and services.
• Forecast sales, develop budgets, and monitor performance against goals and metrics.
• Lead contract negotiations, pricing discussions, and proposal development for aftermarket products and services.
• Collaborate with OEM Sales to maximize aftermarket sales on new business and renewals.
• Coordinate with Operations, Engineering, Quality, and Customer Service to meet customer requirements.
• Analyze market trends and customer needs to identify growth opportunities.
• Drive customer retention initiatives and promote service agreements and support programs.
• Maintain accurate sales records and prepare reports for senior leadership.
• Travel up to 30-50% for customer visits and events.

Skills

Sales leadership

Account management

Strategic planning

CRM systems

Negotiation

Communication

Education

Bachelor's degree in Business Administration, Marketing, Engineering or related field

Tools

CRM systems

ERP (SAP/Oracle)

Job description

Manager, Strategic Accounts

US-CA-Valencia

Job ID: 2026-17423

# of Openings: 1

Category: Sales

US-CA-Valencia -1166

Overview

The Aftermarket Sales Manager is responsible for leading and executing sales strategies to grow aftermarket revenue, increase customer retention, and expand market share. This position oversees the sales and business development activities related to replacement parts, repair services, maintenance programs, upgrades, and other aftermarket solutions. The Aftermarket Sales Manager develops and maintains strong customer relationships, identifies new business opportunities, and collaborates cross-functionally with Operations, Engineering, Customer Service, and Supply Chain teams to ensure exceptional customer support and business growth.

Responsibilities

• Develop and implement strategic sales plans to achieve aftermarket revenue and profitability objectives.
• Identify, qualify, and pursue new aftermarket business opportunities with existing and prospective customers.
• Lead, coach and mentor aftermarket Sales and customer service team
• Manage and grow customer relationships by serving as the primary point of contact for aftermarket products and services.
• Forecast sales, develop budgets, and monitor performance against established goals and metrics.
• Lead contract negotiations, pricing discussions, and proposal development for aftermarket products and services.
• Collaborate with OEM Sales Account Managers to maximize aftermarket sales on new business and contract renewals
• Collaborate with Operations, Engineering, Quality, and Customer Service teams to ensure customer requirements are met.
• Analyze market trends, customer needs, and competitive activities to identify growth opportunities.
• Drive customer retention initiatives and promote long-term service agreements and support programs.
• Review and respond to customer inquiries, requests for quotes (RFQs), and service opportunities in a timely manner.
• Maintain accurate sales records, forecasts, and customer data
• Develop and present sales reports, business reviews, and performance updates to senior leadership.
• Travel as required to meet with customers, attend trade shows, and support business development efforts.
• Ensure compliance with company policies, procedures, and ethical business practices.

Qualifications

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field; equivalent experience may be considered.
• Minimum of 5 years of sales, business development, or account management experience in a manufacturing, aerospace, industrial, or related environment.
• Minimum of 3 years in Leadership and supervisory role
• Proven track record of achieving sales growth and revenue targets.
• Strong understanding of aftermarket products, services, maintenance programs, and customer support strategies.
• Experience developing customer relationships and managing key accounts.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong analytical, problem-solving, and organizational abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Travel Requirement: Up to 30-50% as needed for customer visits and business development activities.

Preferred Qualifications

• Experience in aerospace, defense, industrial manufacturing, or engineered product environments.
• Previous leadership or sales management experience.
• Knowledge of customer contract management, pricing strategies, and service agreements.
• Experience working with ERP systems such as SAP, Oracle, or similar platforms.
• Familiarity with FAA, AS9100, ISO, or other regulated manufacturing environments.
• Lean Manufacturing, Continuous Improvement, or Six Sigma experience.
• Established network of industry contacts and customers within target markets.

Key Competencies

• Customer Focus
• Strategic Thinking
• Business Acumen
• Results Orientation
• Relationship Building
• Leadership and Team Development
• Negotiation and Influencing Skills
• Communication Excellence
• Problem Solving and Decision Making
• Adaptability and Change Management

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