Manager, Strategic Account Manager Not Remote (eCommerce/Marketplace Experience Required)

Walmart; Arkansas; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Strategic Account Manager to drive growth in their Marketplace business. This role involves partnering with key accounts, analyzing performance, and developing strategic marketing plans to enhance seller success. You will be at the forefront of business management, leveraging your e-commerce expertise to optimize seller listings and improve operational efficiencies. Join a dynamic team that values creativity, collaboration, and results-driven performance, while enjoying a range of benefits including competitive pay, health plans, and educational support. If you are passionate about fostering relationships and achieving exceptional results, this opportunity is perfect for you.

Benefits

401(k) match

Stock purchase plan

Paid maternity and parental leave

PTO

Health plans

Education benefits

Qualifications

• 3+ years of experience in e-commerce and working with sellers.
• Strong business acumen and excellent communication skills.

Responsibilities

• Manage strategic accounts and drive business growth.
• Oversee business performance and conduct deep analysis.

Skills

E-Commerce

Business Management

Marketing

Omni-Channel Merchandising

Communication Skills

Strategic Mindset

Analytical Skills

Negotiation Skills

Education

Bachelor's degree in Business or related field

Tools

MS Office (Excel)

Job description

Position Summary

Who we are…

We are a customer-focused team dedicated to helping sellers and suppliers grow on Walmart Marketplace by providing goods to our customers at the best possible prices. We work within our given books of businesses to cultivate a dedicated cohort of invested sellers through intermittent meetings, relationship building, and strategic plans.

What you will do…

As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart’s Marketplace business. You’ll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!

By applying to this role, you could have a chance to work in one of the following areas:

• Apparel: Menswear, Women's Apparel, Kids, Shoes, Infants, Intimates, Accessories & Jewelry
• Home: Cook & Dine, Furniture, Home Décor, Home Management, Bed & Bath, Arts & Crafts
• Food, Consumables, Health and Wellness (FCHW): Food, Baby, Pets, Household Paper, Household Chemicals and Over The Counter (OTC)
• Entertainment, Toys & Seasonal (ETS): Toys, Seasonal, Computing, Wireless, Video Games (Consoles & Games), Media (Books & Music), Cameras & Photo, TV, Audio & Connectivity (Smart Home & Networking)
• Hardlines: Sporting Goods, Stationery, Outdoor, Automotive, Hardware, DIY, Patio & Garden, Horticulture.

Minimum qualifications:

• 3 years of experience in e-commerce.
• 3 years of experience working with sellers/ suppliers/vendors, etc.
• 3 years of experience in merchandising/ category management.
• 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR Bachelor's degree in Business or a related field.

• Proficiency in MS Office, with a focus on Excel.
• Strategic mindset and ability to prioritize tasks.
• Detail-oriented with a bias for action and a collaborative team player.
• Results-driven with a proactive approach to problem-solving and goal achievement.
• Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders.
• Digital literacy and analytics skills.
• Strong business acumen.
• Support the development of executive-level presentations and perspectives.

Preferred Qualifications:

• 5+ years’ experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area. E-Commerce experience preferred.
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation and interpersonal skills.
• Detail and results-oriented with sense of urgency.

You’ll sweep us off our feet if:

• You’re seller obsessed and relationship driven.
• You’re a visionary always looking for ways to distinguish from the competition.
• You thrive in constantly evolving, fast-paced, dynamic environments.
• You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
• You build trust quickly and lead by influence with the ability to translate to varied audiences.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
• You are creative and resilient – always looking for new ways to approach problems and drive business performance.
• You enjoy the learning journey and like working with your manager and partners to continue to add to your toolbox.

You’ll make an impact by:

• Managing strategic accounts: Serve as a strategic consultant/account manager – accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues affecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Being a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account “quarterback” – working across the organization to solve issues, address pain points and implement growth initiatives. Employ a “one team” approach to accomplish the goals of the business and drive negotiations from a “win-win” perspective that establishes credibility and trust with our partners and delivers consistently improved performance.
• Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
• Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
• Developing strategic marketing plans: Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
• Working cross-functionally: Collaborate with Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.
• Autonomous Work: Will be responsible for management of the above and action with limited manager oversight.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

About Walmart

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Primary Location: 111 S Main St, Bentonville, AR 72712-5960, United States of America