Manager - Station Operations Center

United Airlines; San Francisco (CA); On-site; USD 102,000 - 133,000; Full time

Job summary

United Airlines is seeking a Manager – Station Operations Center to lead daily SOC operations and coordinate with Network Planning, NOC and station leadership. You will oversee performance metrics, escalation handling, and staffing for Operations Control Managers and Supervisors.

The role requires deep knowledge of operations and logistics, strong communication, strategic planning, and a proven leadership track record in a fast-paced environment.

Qualifications

• In-depth knowledge of operations, management, logistics and technology.
• Exceptional interpersonal and communication skills.
• Proactive, self-directed leadership in a fast-paced environment.
• Bachelor’s degree or related field in airline operations.

Responsibilities

• Lead daily operations for the Station Operations Center.
• Coordinate with Network Planning, Government Agencies and stakeholders.
• Maintain and analyze operational performance metrics and escalate issues.
• Oversee staffing for Operations Control Managers and Supervisors.
• Provide performance leadership to SOC team and Hub organization.

Skills

Operations knowledge

Interpersonal skills

Communication

Proactive management

Problem solving

Leadership

Education

Bachelor’s degree in airline operations

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities.

• Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations. This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
• Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise objectives. This includes future growth and expansion planning
• Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives
• Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions
• Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escal...
• Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions
• Manage staffing for Operations Control Managers and Supervisors
• Provide performance leadership and guidance to the SOC team and Hub organization

Qualifications

What’s needed to succeed (Minimum Qualifications):

• In-depth knowledge of operations, management, logistics and technology
• Exceptional interpersonal skills
• Excellent verbal and written communication and presentation skills
• Proactive and self-directed management style
• Superior problem-solving skills
• Be an influencer among your peers and other leaders across the organization
• Bachelor’s degree and/or related field experience in an airline operational environment
• Proven track record for decisive actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Demonstrated leadership ability and desire to work independently in a fast-paced environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
• Knowledge of FAA and ATC practices and procedures
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]