Supervisor – Hub Business Partners

United Airlines; Denver (CO); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines is seeking an Airport Operations supervisor to oversee vendor operations at the hub station, ensuring SOP compliance and strong service delivery.

You will manage relationships with Business Partners, coordinate staffing, monitor performance, and generate real-time reports to drive operational improvements while adhering to regulatory requirements.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in Airport Operations or related background.
• Experience in project management initiatives and working cross divisionally.
• Previous experience in a leadership role such as a team lead, service director or supervisor position.
• Strong sense of ownership, understands operations and how to translate knowledge to business goals.
• Safety orientation
• Planning/multi-tasking
• Strong written and oral communication skills
• Decision making with an ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays

Responsibilities

• Supervise vendor operations at assigned hub station.
• Manage day-to-day relationships with vendors and oversee outsourcing.
• Ensure SOP and regulatory compliance and SLA administration.
• Collaborate with cross-divisional leadership to resolve vendor issues.
• Communicate station changes including flight schedules and volume forecasts.
• Lead safety programs to comply with DOT, FAA and company regulations.
• Coordinate communications for on-shift Business Partners using Teams/WhatsApp/Email.
• Generate real-time operation reports and identify improvement opportunities.
• Attend required briefings and meet station/system goals.
• Serve as subject matter expert on safety, service, and procedures.
• Complete required documentation of activities and participate in collateral projects.

Skills

Leadership experience

Project management

Cross-functional collaboration

Communication skills

Safety orientation

Planning/multi-tasking

Customer focus

Conflict resolution

Decision making

IT systems proficiency

Team leadership

Customer service experience

Education

High school diploma or equivalent

Bachelor’s degree or 4 years of relevant work experience

Tools

Microsoft Office

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Responsible for supervising vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directed. Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues. Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations.

• Serve as the on shift, single point supervisor for coordination between the Business Partners and Station Operations Center
• Manage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as required
• Monitor Business Partner performance in real time and discover opportunities in advance
• Initiate and monitor ‘on shift’ Business Partner communications (Teams, WhatsApp, Emails) Manage phone and radio calls for all operational issues
• Ensures Business Partners are setup in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipment
• Coordinate with Business Partners during irregular operations; late aircraft, return to gate/field
• Monitor Business Partner delays and investigate as required
• Generate real time reports with most up to date information
• Assist in identifying trends and operational key points for overall improvement
• Attend all required operational briefings/calls. Meet individual and station / system goals
• Serve as a subject matter expert on safety, service, and procedures
• Complete all required regulatory and Company required documentation of activities
• Participate in collateral projects

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• Minimum of two years of experience in Airport Operations or related background
• Experience in project management initiatives and working cross divisionally
• Previous experience in a leadership role such as a team lead, service director or supervisor position
• Strong sense of ownership, understands operations and how to translate knowledge to business goals
• Continuous improvement
• Customer Focus
• Conflict resolution, accountability, teamwork, engagement/motivation
• Safety orientation
• Planning/multi-tasking
• Strong written and oral communication skills
• Decision making with an ability to lead
• Proficient in IT systems and common software appropriate to work group
• Experience leading and influencing a team and customer service experience
• Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
• Must possess a valid state-issued driver’s license, and acceptable driving record
• Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, with the exception of military duty or government-approved exceptions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or 4 years of relevant work experience
• Computer skills including Microsoft Office (Outlook, Word, Excel)
• Experience leading Business Partners
• Experience working in Airport Operations, including Customer Service, Ramp Service, Stations Operations Center or Business Office

Posting will expire on 8-24-2026

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]