Manager - Specialty Coffee - Southpark

Nordstrom, Inc.; Charlotte (NC); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement Plan

PTO

Life Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a Manager in Training to lead a retail unit, coaching and mentoring a team to deliver exceptional customer service while driving store performance. In this fast-paced role you will hire, train, and motivate staff, manage costs, and ensure compliance with company procedures.

The comprehensive training program offers a clear path for career growth within Nordstrom. The role emphasizes customer focus, beverage/food knowledge when applicable, and a commitment to delivering

Qualifications

• Customer service excellence and relationship-building across teams.
• Strong communication skills for coaching and customer interactions.
• Basic accounting knowledge for store financials and loss prevention.
• Food handler's card where required by local and state regulations.

Responsibilities

• Lead and mentor a crew to provide outstanding customer service.
• Support unit success by executing store strategy, maintaining productivity and controlling costs.
• Hire, train, and motivate team members to deliver consistent performance.

Skills

Customer service

Communication

Basic accounting

Food handler's card

Job description

Job Description

As the manager of a unit, you’ll play many roles — you’ll be a coach, a mentor, a customer experience guru and a business driver.

A day in the life…

• Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful unit
• Hire, train, manage and motivate a crew of pros to consistently serve up amazing customer service
• Support the success of your unit by keeping our customers happy, implementing the store strategy, complying with company procedures and keeping productivity up and costs down

You own this if you have…

• Knowledge about fresh beverages and quality food, with a keen interest in learning more
• Passion for delivering exceptional customer service
• Thrived in a fast-paced environment and embraced working a flexible schedule
• A food handler’s card where required by local and state regulations
• Solid communications skills and basic accounting skills
• Specialty Coffee only: Been there and done that for 2+ years in coffee bar management
• Restaurant only: Been there and done that for 2+ years in full service, upscale restaurant management

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$43,500.00 - $70,000.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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