Manager - Special Assignment

FedEx; Buffalo (NY); On-site; USD 64,000 - 99,000; Full time

Job summary

FedEx is seeking an experienced leader to manage and oversee the entire sort operations within a FedEx station or hub. You will champion the Safety Above All Culture, ensure compliance with policies, drive staffing and productivity, and direct day-to-day sort activities.

This role requires strong people leadership, safety focus, and operational judgment. The position emphasizes coaching, performance management, and cost control while meeting quality and service standards.

Qualifications

• High School Diploma or GED required.
• Three years of management/operational leadership, or a related Bachelor’s degree with two years leadership.
• Strong leadership, communication, and safety culture abilities.

Responsibilities

• Serve as Champion for FedEx’s Safety Above All Culture and support related initiatives.
• Manage hiring, terminations, coaching, rewards, performance evaluation and management, discipline, and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the assigned sort.
• Ensure the sort runs with safety, quality, service standards and cost/productivity goals.
• Oversee daily load inspections to ensure quality for customers and vendors.
• Set the sort’s strategic goals and ensure achievement of quality, service, cost and productivity targets.
• Guide the sort management team on updates and daily goals.
• Foster a safety-conscious culture and support related safety initiatives.
• Participate in developing and administering safety and employee relations programs.
• Ensure compliance with company policies and regulations.
• Understand and administer contractual agreements with vendors and service providers.
• Perform other duties as assigned.

Skills

Team leadership

Communication

Customer service

Data analysis

Microsoft Office

Tech literacy

Business judgment

Inspire others

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Manages and oversees the entire sort operations within a FedEx FedEx (FedEx) station or hub. Supports the FedEx FedEx (FedEx) Safety Above All Culture, ensuring compliance to FedEx policies and procedures and governmental regulations.

Essential Functions

• Serves as a Champion for FedEx’s Safety Above All Culture and supports all related initiatives.


• Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.


• Plans, organizes, staffs, directs and controls the day-to-day operations of the assigned sort.


• Ensures the sort is running in accordance with established safety, quality and service standards. Ensures that cost and productivity goals are met.


• Oversees or ensures daily visual inspections of loads to ensure proper quality for customers and/or vendors.


• Determines the sort’s strategic goals and ensures quality, service, cost and productivity goals are achieved. Plans sort strategy based on projected volume, head count, and other special circumstances and factors.


• Directs and guides the sort management team to ensure common understanding of operational updates and daily goals for the work area.


• Fosters a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary.


• Participates in the development of and responsible for administering company safety strategies and programs.


• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.


• Ensures compliance with Company policy and federal, state and local regulations.


• Understands and administers all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary.


• Performs other duties as assigned.

Minimum Education

High School Diploma or GED required.

Minimum Experience

Three (3) years management experience or operational leadership experience required or Bachelor’s degree in Business, Logistics or a related area plus two years of management/operational leadership experience.

Knowledge, Skills, and Abilities

• Ability to inspire a shared vision and empower and motivate a team.


• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.


• Proven ability to apply sound business judgment to establish and accomplish goals.


• Customer service skills necessary to effectively and professionally respond to requests and issues.


• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.


• Ability to read, interpret and draw conclusions from numerical data and written information.


• Software skills, including use of Microsoft Office software and web-based applications.


• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.

Preferred Qualifications:

Pay Transparency:

Pay: $63,960 to $98,729 Annually

Additional Details: Manager - Special Assignment - P&D

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In CT, IL, MD, MN, and NJ any compensable Security and Walk Time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights


• Pay Transparency


• Family and Medical Leave Act (FMLA)


• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)


• Right to Work Notice (English) / (Spanish)