Mgr Special Assignment/Operations

FedEx; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Federal Express Corporation seeks a management professional to lead multiple locations on a special assignment, driving productivity and service metrics. You will guide staffing, coaching, and performance management while ensuring safety and cost goals are met.

The role requires strong leadership, operational planning, and adherence to FedEx policies. Onsite duties include coordinating with customers and vendors and maintaining safety standards across shifts.

Qualifications

• Knowledge of FedEx field operations, features of service, systems, policies and procedures.
• Ability to inspire a shared vision and empower and motivate a team and to build professional rapport.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Strong customer service skills as well as proficient verbal and written communication skills.
• Ability to read, interpret and draw conclusions from numerical data and written information.
• Software skills, including Microsoft Office and web-based applications; familiarity with relevant technology.

Responsibilities

• Hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the assigned operation.
• Ensures the operation meets safety, quality and service standards while achieving cost and productivity goals.
• Oversees/ensures quality for customers and vendors.
• Determines and achieves strategic goals for quality, service, cost and productivity.
• Creates operational plans based on projected volume and headcount.

Skills

Leadership

People management

Safety compliance

Operations awareness

Communication

FedEx operations knowledge

Education

High School diploma/GED

Bachelor's degree

Internal leadership development AiM

Tools

Microsoft Office

Web-based applications

Job description

Serves in a management capacity in various locations as needed by the company on a special assignment. Analyzes existing organization in order to increase productivity, service level metrics and progress the organization in accordance with the overall project plan. Provides leadership and guidance to create and maintain a cost-effective operation.

• Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
• Plans, organizes, staffs, directs and controls the day-to-day operations of the assigned operation.
• Ensures the operation is running in accordance with established safety, quality and service standards, ensuring cost and productivity goals are met.
• Oversees/ensures proper quality for customers and/or vendors.
• Determines the assigned operation's strategic goals and ensures quality, service, cost and productivity goals are achieved.
• Creates operational plans based on projected volume, head count, and other special circumstances and factors.
• Serves as a champion for FedEx’s Safety Above All Culture and supports all company safety strategies and initiatives, fostering a safety-conscious culture and ensuring all applicable training is completed asrequired.
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
• Ensures compliance with Company policy and federal, state and local regulations.
• Understands and administers all contractual agreements effectively.
• Performs other duties as assigned.

Minimum Education

High School diploma/GED.

Minimum Experience

• One year experience in FedEx supervisory/lead roles, ex. Ramp agent/Ops Lead/Team LeadOR
• Two years management experience (for external candidates)OR
• Completion of a certified internalleadership development program, including AiM.OR
• Bachelor's degreeOR
• Twelve months general FedEx operations experience

Knowledge, Skills, and Abilities

Knowledge of FedEx field operations, features of service, systems, policies and procedures. Ability to inspire a shared vision and empower and motivate a team and to build professional rapport, effectively leading a team and positively influence diverse groups. Proven ability to apply sound business judgment to establish and accomplish goals. Strong customer service skills as well as proficient verbal and written communication skills required. Ability to read, interpret and draw conclusions from numerical data and written information. Software skills, including use of Microsoft Office software and web-based applications as well as a working knowledge of relevant technology, including various devices and computer-based applications. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.

Job Conditions

Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. If necessary, must meet qualifications as outlined in section 391 of the federal motor carrier safety regulations. Must successfully complete weight and balance training if managing any trunk ramp agents. Must possess a valid commercial driver’s license for type of vehicle assigned and required endorsement hazardous materials (HME). FMCSA covered safety sensitive position. Medical exam required. Subject to regulatory alcohol & drug testing, which includes testing for marijuana, PCP, amphetamines, cocaine & opioids. Ability to work in a constant state of alertness and in a safe manner.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Onsite Position.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)