Manager, Software Engineering - Developer Support

Q2; Austin (TX); Híbrido; USD 150 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development

Resumo da oferta

Q2, a leading provider of digital banking and lending solutions, seeks a Software Engineering Manager to lead the Developer Support Engineering team in the Innovation Studio. You will empower customers and partners to build and integrate on the Q2 platform, shaping an engineering-driven, scalable developer experience.

In this role you’ll champion engineering improvements, invest in capabilities, and grow high-performing teams through mentorship and leadership.

Qualificações

• Bachelor's degree in Computer Science, Engineering or related field.
• Minimum 6 years of related experience; 3+ years in software development in Agile environments.
• 2+ years of direct people management experience leading engineering teams.
• Strong knowledge of software architecture, debugging, APIs, cloud-based apps, and modern engineering practices.
• Experience with production-facing teams responsible for reliability and customer outcomes.
• Proven ability to automate, improve productivity, and deliver sustainable solutions.

Responsabilidades

• Lead, coach, and develop a team of software engineers and technical support professionals.
• Drive engineering excellence through code quality, automation, and best practices.
• Own operational performance including demand forecasting, capacity planning, and backlog health.
• Use data and metrics to identify issues and guide engineering investments.
• Lead initiatives to reduce toil and scale capabilities with AI and automation.
• Collaborate with Product, Engineering, and cross-functional teams to resolve complex challenges.
• Foster a culture of ownership, collaboration, and customer-focused problem solving.
• Ensure adherence to security, privacy, and operational standards.

Conhecimentos

Leadership

Software development

Agile

CI/CD

Cloud

APIs

Data-driven decisions

AI

Formação académica

Bachelor's degree in CS/Engineering or related

Advanced degree (optional)

Ferramentas

Jira

GitLab

Lean Six Sigma

Descrição da oferta de emprego

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week-featuring learning, community service, and culture-building experiences-we create opportunities to connect, grow, and make an impact.

Software Engineering Manager

Q2 is seeking a Software Engineering Manager to lead our Developer Support Engineering team within our Innovation Studio, where we empower customers and partners to build, integrate, and innovate on the Q2 platform using our SDK and developer technologies.

We are transforming developer support into an engineering-driven organization focused on solving complex technical challenges, eliminating recurring friction, and scaling through automation, AI, and developer self-service. In this role, you will play a pivotal part in shaping that transformation-building engineering capabilities, championing innovation, and creating an environment where talented engineers can thrive.

The ideal candidate brings a strong software engineering foundation, proven people leadership, and a passion for developing high-performing teams. You'll have the opportunity to influence how we operate, invest in engineering improvements, and deliver an exceptional developer experience as our ecosystem continues to grow.

RESPONSIBILITIES:

• Lead, coach, and develop a team of software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth.
• Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement.
• Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.
• Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements.
• Lead initiatives that reduce operational toil, improve developer self-service, and leverage AI and automation to scale support capabilities.
• Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve the developer experience.
• Foster a culture of technical ownership, collaboration, innovation, and customer-focused problem solving.
• Ensure adherence to Q2 security, privacy, and operational standards.

EXPERIENCE AND KNOWLEDGE:

• Typically requires a Bachelor's degree in Computer Science, Engineering, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• 3+ years of hands-on software development experience within an Agile engineering environment.
• 2+ years of direct people management experience, with demonstrated success building high-performing engineering teams through technical mentorship, accountability, and professional development.
• Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and modern engineering practices.
• Experience leading production-facing engineering teams responsible for operational reliability, complex troubleshooting, and customer or partner technical outcomes.
• Demonstrated success improving engineering productivity, automating repetitive work, and delivering sustainable technical solutions.
• Experience using operational metrics to manage capacity, prioritize work, meet delivery commitments, and drive continuous improvement.
• Experience with CI/CD pipelines, source control, and modern software delivery practices.

PREFERRED:

• Experience with SDKs, developer platforms, API ecosystems, or complex third-party integrations.
• Experience implementing AI-assisted engineering workflows or developer self-service solutions.
• Experience in financial technology, digital banking, or other regulated SaaS environments.
• Familiarity with Jira, GitLab, and Lean or Six Sigma methodologies.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Developmen