Manager, Slot Operations

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a seasoned Slots Operations leader to support the Slots Director in opening the casino and ensuring smooth ongoing operations. You will hire, train and develop procedures to maximize efficiency and guest satisfaction.

In this role you will ensure compliance with gaming laws, oversee staffing decisions, coach staff, and promote Lean initiatives to improve service scores while protecting assets.

Qualifications

• Bachelor's degree or 3-5 years equivalent training required.
• 2 to 4 years' experience in Casino/Gaming Operations.
• At least 2 years supervisory experience in a Casino Environment.

Responsibilities

• Support the Slots Director in onboarding and training for the casino grand opening and ongoing operations.
• Maintain knowledge of local, state, and federal gaming laws and internal controls.
• Lead initiatives to improve guest service and customer service scores.
• Evaluate staffing and scheduling to meet business demands.
• Apply Lean principles to ensure quality and service improvements.
• Protect assets and ensure proper procedures across slot operations.
• Coach and develop assigned personnel and promote teamwork and leadership.

Skills

Leadership

Communication

Organizational skills

Analytical skills

Regulatory compliance

Team player

Education

Bachelor's degree or equivalent

Tools

Lean principles

Kaizen

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Essential Functions

• Responsible for supporting the Slots Director in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same.
• Implements strategies and leads initiatives to continuously improve guest service and customer service scores.
• Evaluates staffing and scheduling to meet business demands.
• Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved.
• Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations.
• Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
• Proactively recognizes, rewards and celebrates outstanding examples of employee performance.
• Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties.
• Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower.
• Implements initiatives to improve the employee experience and employee opinion ratings.
• Authorizes guest complimentary to recognize loyal players in accordance with company guidelines.
• Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.
• Any and all other job duties as assigned

Knowledge, Skills & Abilities

• Demonstrates ability to communicate effectively, both verbal and written
• Demonstrates ability to deal effectively with employees at all levels
• Strong organizational and analytical skills
• Computer Literacy
• Ability to handle complex and emotional issues
• Act as a role model to other employees and always leads by example
• Adhere to all regulatory, company and department policies and procedures
• Must project professionalism and possess excellent verbal and written communication skills
• Professional appearance
• Team Player

Education And Experience

• Bachelor's degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required.
• Must possess strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 2 to 4 years' experience in Casino/Gaming Operations
• At least 2 years supervisory experience in a Casino Environment

Required Certification/License

• Ability to obtain a Gaming Occupational License within the State of Ohio