Manager Site Operations

RXinsider LTD.; Elmhurst (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

KNAPP Inc. seeks an on-site operations leader to serve as the customer-facing voice, coordinating between the customer, site team, and the Director RBS Operations.

You will lead maintenance programs for automated storage and retrieval systems, ensuring safety, reliability, and compliance across multiple customer sites. You will develop budgets, drive continuous improvement, and nurture strong customer relationships, while guiding a lean leadership team to deliver high performance and value.

Responsibilities

• Be the customer-facing voice for KNAPP Inc. and manage all communication between the Customer, your on-site team, and the Director RBS Operations.
• Attend production meetings and ensure communications engage the Customer and site team, showcasing the value KNAPP brings.
• Develop and manage a budget with the Director RBS Operations and oversee spending with the Customer as needed.
• Oversee on-site maintenance programs, processes, people, and documentation for automated storage and retrieval and related storage/picking systems.
• Build and maintain customer relationships at the Customer site(s) and lead preventive/predictive maintenance programs following SOPs and safety policies.
• Ensure escalation procedures are followed and issues are raised per agreed-upon protocols via the leadership team.
• Provide strategic leadership to the Resident Site Engineering Manager and team, guiding performance and staff development.

Job description

Who We Are

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We - more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

What You Get To Do

Be the customer-facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer as deemed necessary.

It is critical that you and your team treat our Customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our Customer's locations. This also includes being responsible for building and maintaining customer relationships at our Customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP's, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to elevate the issues in compliance with the agreed-upon escalation procedures.

Leadership Overview

• Provide strategic leadership and guidance to Resident Site Engineering Manager and team
• Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
• Perform ultimate site supervision and leadership
• Oversee candidates in the process of interviewing, hiring, and training of potential site team
• Plan, assign, and direct work
• Be responsible to appraise performance of first level management team
• Reward and disciplining employees as the leader of the leadership team
• Address complaints and assist in providing appropriate resolutions as and when needed

Job Summary