Manager Site Operations

KNAPP North America; McCordsville (IN); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Tuition reimbursement

Paid vacation and holidays

Profit sharing

Paid parental leave

Tuition reimbursement

Pet Insurance

Job summary

A leading automation solutions provider is seeking a Site Operations Manager to oversee maintenance operations at customer locations in McCordsville, Indiana. The role involves leading a team, managing budgets, and ensuring customer satisfaction through effective service delivery. Candidates should have strong leadership and communication skills while ensuring compliance with safety standards. This position also requires authorization to work in the U.S. and may involve occasional travel.

Qualifications

• Experience in maintenance management and operations.
• Strong leadership skills with a focus on team development.
• Ability to communicate effectively with customers and teams.
• Commitment to safety, SOPs, and regulatory requirements.

Responsibilities

• Lead maintenance operations for automated systems.
• Manage team and develop budgets effectively.
• Ensure high-level customer satisfaction in maintenance services.
• Build and sustain strong customer relationships and provide clear, timely reporting to leadership.

Skills

Leadership

Communication

Customer service

Budget management

Team development

Safety compliance

Communication

Education

Authorization to work in the U.S.

Job description

Who We Are

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/aparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future‑oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state‑of‑the‑art, industry‑leading software solutions.

What You Get To Do

Be the customer‑facing voice for Knapp Inc. You are responsible for all communication between our Customer and your team and the Director RBS Operations. You will attend all production meetings and manage the communication so that our Customers feel engaged with you and your site team and see the value we bring to their organization. You are responsible for developing a budget with the Director RBS Operations and managing that budget with our Customer as needed.

It is critical that you and your team treat our Customer with respect and act in a professional manner at all times. Through your on‑site leadership team, you will be responsible for the development, implementation, and day‑to‑day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high‑performing automated storage and retrieval systems, and storage and picking systems installed at our Customer’s locations. This also includes building and maintaining customer relationships on site, understanding and leading preventive and predictive maintenance programs, following all SOPs, safety policies, etc. You will ensure your leadership team escalates issues in compliance with the agreed‑upon escalation procedures.

Leadership Overview

• Provide strategic leadership and guidance to Resident Site Engineering Manager and team
• Carry out leadership responsibilities in accordance with the organization’s policies and applicable laws
• Perform ultimate site supervision and leadership
• Oversee candidates in the process of interviewing, hiring, and training of potential site team
• Plan, assign, and direct work
• Appraise performance of first‑level management team
• Reward and discipline employees as the leader of the leadership team
• Address complaints and assist in providing appropriate resolutions as needed

Job Summary

• Lead and manage a team to provide first‑class maintenance; support in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our Customers location
• Report to the Director RBS Operations, the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer
• Create a safety culture in all activities undertaken by you and your site team

Essential Functions and Responsibilities

• Provide excellent customer service to strengthen Knapp’s reputation
• Provide value that our Customer can see and understand
• Gain a positive reputation by providing rapid and effective support
• Manage site budgets and associated commercial activities
• Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)
• Oversee, as an on‑site representative, all system improvements and installations
• Oversee all training requirements, both technical and regulatory
• Mentor, coach, teach and develop on‑site staff and resources
• Increase the scope and efficiency of Knapp’s support solutions
• Be an effective manager focused on team development
• Provide guidance to your team to work against timeframes to complete reactive repairs
• Interact with on‑site and off‑site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
• Provide ultimate accountability for Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
• Provide monthly summary and detailed reports covering commercial and technical activities
• Improve the service level and optimize resource utilization through adoption of industry best‑practices
• Manage through direct reports the provision of quality support and maintenance services of all live information systems
• Plan and implement system security policy
• Manage through direct reports the daily activities of all personnel
• Appreciate and value cultural diversity
• Promote alignment of Material Handling Equipment (MHE) maintenance objectives
• Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities
• Champion internal Maintenance Team review meetings
• Manage process improvements to ensure that the delivery of services increases customer satisfaction
• Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return
• Develop and manage maintenance budgets and cost projections
• Provide management of the supply chain and, in particular, ensure the cultural alignment of sub‑suppliers
• Provided leadership in the management of maintenance interfacing with Knapp’s nominated supplier(s) and sub‑supplier(s)
• Ensure that every team member fully understands the commercial implications of any decision they make
• Accountable for Quality, Health, and Safety within the maintenance scope
• Monitor and update the MHE risk register
• Continually assess and fulfil the supplier’s resource requirements
• Responsible for the production and maintenance of the MHE Planned Preventive Maintenance (PPM) work schedules
• Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces
• Liaise with the Customer’s Operations Shift Managers & supplier’s First Line Managers to ensure a safe and efficient management of the MHE scope of work
• Assess and report MHE progress and attendance at the meetings
• Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures
• Approve revised MHE documents, drawings and correspondence prior to their issue
• Manage MHE and the Maintenance Cost Plan (MCP)
• Monitor progress of associated sub‑suppliers
• Ensure timely supply of the MHE maintenance hardware
• Assist with MHE Quality, Health, and Safety within the MHE maintenance scope
• Continue the MHE Health and Safety File
• Accountable for the ultimate correctness and proper allocation of all spares inventory
• Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope
• Participate in work‑related performance training and individual improvement programs
• Perform other duties as required that are commensurate with the role
• Responsible for responding to and addressing emergency calls

What You Have

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Work on weekends and/or overtime as required
• Professional office etiquette is required at all times
• Occasional travel required
• Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over‑head, lifting between 50‑100 pounds, and reading

What You Will Get

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401(k) with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off‑hours.”